RAMANDEEP KAUR

• Respond promptly to customer questions regarding product functionality, maintenance, and troubleshooting using standardized procedures.

• Assess customer needs and recommend appropriate product care services, upgrades, or maintenance solutions to enhance customer satisfaction.

• Document all customer interactions, including details of issues reported, solutions provided, and any follow-up actions required.

• Deliver high-quality customer experiences by demonstrating empathy, professionalism, and a proactive approach to problem-solving.

• Provide feedback on recurring product issues and recommend enhancements to improve product reliability and reduce customer complaints.

• Contribute to team performance metrics by meeting individual service targets, participating in training sessions, and helping colleagues when needed.

•Receive, sort, and grade bulk shipments of CPO devices to enter the triage and/or refurb process.

• Performing quality checks and testing of repair devices to ensure proper functionality of devices.

• Record detail reporting on the electronic data handling system about device cosmetic grade, functionality failures, and repair defined by detailed work content and/or by company standard.

• Handle and resolve software interface issues.

• Locate and extract items from storage areas, by following work order instructions.

• Regulate work systems, prepare work schedules, and facilitate labor process.

• Analyzed sales trends to forecast future demand patterns, enabling proactive adjustments to inventory levels as needed.

· Manage orders, returns, and payments, following warehouse policies and regulations.

· Address customer needs, suggest alternatives, and protect sensitive information.

· Provide personalized advice on services, products, and order tracking.

· Foster teamwork through collaboration and continuous learning.

· Communicate effectively with the team on order processing and inventory updates.

· Ensure accurate order fulfillment and propose operational improvements.