Jay Simpson
London,On
Summary
Looking for a career opportunity that is both challenging and rewarding. Leverage knowledge and experience into a role as a part of your team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
MORTGAGE AGENT
DOMINION LENDING CENTRES - FC FUNDING
London, On
08.2020 - Current
- Increased loan application approvals by providing detailed and accurate financial assessments for clients.
- Streamlined mortgage application processes for faster turnaround times and higher customer satisfaction rates.
- Negotiated favorable mortgage terms with lenders, resulting in lower interest rates and fees for clients.
- Developed strong relationships with real estate agents, builders, and other industry professionals to grow referral network.
- Collaborated with underwriters to expedite loan approval processes while maintaining compliance with lending guidelines.
- Sales achievement awards for 2022 and 2023.
OFFICE MANAGER/FIELD TECHNICIAN
CIA CABLE
London, On
04.2009 - 08.2020
- Managed a team of technicians handling accounts receivable for Rogers Communications Inc (approximately 500 accounts per week)
- Contributed to the bidding process of contract renewals
- Responsible for monthly/quarterly/yearly reports
- Handled the IT/Physical security that Rogers Communications Inc required for operations offsite
- Small business accounting responsibilities (bank reconciliations, expense reporting, payroll, etc…)
- Daily communications with Rogers personnel
- Prepare employees for daily activities of collecting on delinquent accounts across southwestern Ontario
- Managed the day to day duties of running a small business
- As field technician collected equipment and assisted customers in dealing with their delinquent accounts.
CUSTOMER SERVICE REPRESENTATIVE
SCOTIABANK
Guelph, On
07.2008 - 04.2009
- Handled different questions about banking products
- Helped customers with their day to day banking needs
- Informed customers of new products and services
- Resolved customer complaints
- Protected Scotiabank's image and contribute to the overall goals and objectives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
MORTGAGE AGENT -
MORTGAGE PROFESSIONALS CANADA
London, ON08.2020
BACHELOR OF COMMERCE - Management Economics and Industry Finance Honours Program
UNIVERSITY OF GUELPH
Guelph, ON04.2009
Skills
- Customer Service
- Self-Motivated
- Ability to Adapt Quickly
- Hard Working
- Microsoft Word
- Excel
- Outlook
- Power Point
- Sage Pro Accounting Software
- Newton Velocity
- Business Development
- Credit Analysis
Languages
English
Native or Bilingual
Timeline
MORTGAGE AGENT
DOMINION LENDING CENTRES - FC FUNDING
08.2020 - Current
OFFICE MANAGER/FIELD TECHNICIAN
CIA CABLE
04.2009 - 08.2020
CUSTOMER SERVICE REPRESENTATIVE
SCOTIABANK
07.2008 - 04.2009
MORTGAGE AGENT -
MORTGAGE PROFESSIONALS CANADA
BACHELOR OF COMMERCE - Management Economics and Industry Finance Honours Program
UNIVERSITY OF GUELPH