Open To Work
Dalton Pedisic
Toronto,ON
Work Preference
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
2027
2027
years of post-secondary education
Work History
Mortgage Agent
Prgasus Lending
Toronto, Ontario
01.2024 - Current
- Trained and mentored team members on customer service best practices.
- Developed and implemented process improvements for handling customer complaints.
- Collaborated with departments to enhance overall customer satisfaction strategies.
- Managed customer inquiries through multiple channels to ensure prompt service.
- Oversaw scheduling and workload distribution among team members effectively.
- Created loan packages based on consumer needs and financial history.
- Analyzed loan candidate credit history to anticipate approval odds.
- Reviewed approved loan applications to facilitate closing process.
- Provided underwriting expertise to support applicant approval.
- Explained different types of loans pertaining to client situations.
Education
Medway High School
Arva, ONCum Laude Bachelors Of Science - Biomedical Biology
Laurentian University
Skills
- Customer relationship management
- Customer retention strategies
- Service quality enhancement
- Process improvement
- Team leadership
- Effective communication
- Verbal and written communication
- Conflict resolution
- Time management
- Customer service
Languages
English
First Language
Timeline
Mortgage Agent
Prgasus Lending
01.2024 - Current
Cum Laude Bachelors Of Science - Biomedical Biology
Laurentian University
Medway High School