Summary
Overview
Work History
Education
Skills
Availability
Certification
Timeline
Generic

JASPREET KAUR

Brampton,ON

Summary

A highly experienced, innovative, and effective leader who has consistently delivered results to tight time constraints in challenging environments. Extensive project and people management experience, as well as experience in prioritizing issues, assessing risks, and making decisions under pressure.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Tim Hortons
09.2023 - Current
  • Comfortable with responsibilities like cash handling and store safety
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Love working as a team and appreciate the chance to collaborate.
  • Promoting seasonal products, leading to a 25% in sales
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Tim Hortons
04.2022 - 08.2023
  • Handle cash and check transactions with customers
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Make sales referrals, cross-sell products, and introduce new ones
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Count money in cash drawers at the beginning and end of shifts.

Customer Service Representative

Wendy’s
01.2021 - 04.2022
  • Greet customers and discuss type, quality, and quantity of merchandise sales for purchase
  • Accept payments in cash, credit card, or automatic debit payment
  • Operate computerized inventory record-keeping and re-ordering systems.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Resolved associate, tool, and service delivery issues revealed by statistical reports.

Education

General Arts and Science -

St. Lawrence College
Vancouver, BC
09.2023

Skills

  • Decision making: Proven in planning and making sound decisions under pressure
  • Risk management: Proven in judging situations and analyzing risks
  • Analysis and assessment: Enabled strategic decision-making by reviewing and judging information and producing quality assessments
  • Adaptability: Flexible and able to thrive in fast-paced and changing environments
  • Attention to detail: Meticulous in ensuring accuracy and precision in work
  • Customer service: Dedicated to providing exceptional service and building positive relationships with customers or clients

Availability

Full-time

Certification

CCEY Self test

First aid and CPR C

Timeline

Customer Service Representative

Tim Hortons
09.2023 - Current

Customer Service Representative

Tim Hortons
04.2022 - 08.2023

Customer Service Representative

Wendy’s
01.2021 - 04.2022

General Arts and Science -

St. Lawrence College

CCEY Self test

First aid and CPR C

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JASPREET KAUR