Marvellous Onyemachi
Toronto,ON
Summary
Efficient and results-oriented Customer Service Associate with a strong track record of maximizing profits while managing costs effectively. Skilled in communication, problem-solving, and sales analysis, with a passion for engaging directly with customers to help them find products they truly value. Committed to driving customer satisfaction and contributing to overall success through teamwork and product knowledge.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Shmata Stores
Toronto, ON
09.2023 - Current
- Assisted customers in finding specific items and answering product inquiries.
- Processed sales transactions accurately using the POS system, handling various payment methods.
- Professionally resolved customer complaints and inquiries, resulting in high satisfaction.
- Informed customers about current promotions and encouraged participation in loyalty programs.
- Maintained a clean and organized sales floor, ensuring merchandise displays were appealing and well-stocked.
- Enhanced the shopping experience by establishing rapport with regular customers and offering personalized assistance
- Assisted with opening and closing procedures, including balancing cash registers and ensuring store security.
Cashier
Onyeolu Frozen Foods
Abia State, Nigeria
12.2020 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to significant decrease in queue times by streamlining checkout processing
- Processed refunds and exchanges in accordance with company policy.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Diploma - Business
Seneca College of Applied Arts And Technology
North York, ON08.2024
Bachelor Of Business Administration - Human Resource Management
Methodist University of Ghana
Accra, Ghana06.2018
Skills
- Proven track record of handling sensitive and confidential customer information with greatest caution, protecting data privacy and security
- Demonstrated great communication and interpersonal abilities to establish rapport with customers, meet their requirements, and promote beneficial relationships
- Proficient in Microsoft Office (Word, Excel, Outlook), using these tools to manage customer records, generate reports, and communicate efficiently with both customers and team members
- Utilized excellent organizational abilities to manage and categorize large volumes of customer data, ensuring easy access and accurate record-keeping
- Collaborated well with team members to clarify consumer concerns and address data-related difficulties
- Maintained a customer-focused approach by delivering exceptional service, addressing customer concerns promptly, and striving to exceed customer expectations
- Applied strong problem-solving abilities and sound judgment to quickly resolve customer issues, making decisions that align with both customer satisfaction and company policies
Accomplishments
- Achieved 95% customer retention through strong relationships and consistent follow-up support.
- Increased customer retention by 10% through proactive follow-up and resolution of ongoing concerns.
- Reduced average customer wait time by 25% through improved queue management and response times during peak hours.
- Increased revenues by 15% through successful upselling of related items during customer interactions, increasing the overall customer experience.
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Shmata Stores
09.2023 - Current
Cashier
Onyeolu Frozen Foods
12.2020 - 12.2022
Diploma - Business
Seneca College of Applied Arts And Technology
Bachelor Of Business Administration - Human Resource Management
Methodist University of Ghana