Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hiba Rizvi

Mississauga,Canada

Summary

Dedicated and organized professional with a background in human resource management and customer service, seeking to leverage strong interpersonal skills, conflict resolution abilities, and administrative expertise in a human resources role to support organizational growth and employee development. Able to learn new skills in a short time frame, I am hardworking and committed to achieving my targets.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Bank of Montreal (BMO)
03.2024 - Current
  • Assist clients with banking inquiries, account management, and transaction processing.
  • Provide personalized financial solutions, ensuring high customer satisfaction and adherence to banking protocols.
  • Handle confidential client information with discretion and accuracy.
  • Collaborate with team members to streamline processes and enhance service delivery.

Sales Associate

Gap, Square One Mall
09.2022 - 03.2024
  • Greeted and assisted customers, offering product knowledge and suggestive selling to drive sales.
  • Managed financial transactions, including cash, credit, and debit card payments.
  • Maintained accurate customer profile records and assisted with inventory management.
  • Ensured a welcoming environment, addressing customer needs promptly and professionally.

Administrative Assistant

Ingenuity Development Inc.
03.2022 - 08.2022
  • Managed phone calls, visitor screening, and appointment scheduling.
  • Supported executives with daily tasks, including report preparation, filing, and meeting minute recording.
  • Performed basic bookkeeping, including invoice and cheque preparation.
  • Facilitated onboarding processes and travel arrangements for employees.

Administrative Assistant

Can Cs
08.2018 - 08.2020
  • Processed receipts, deposited cheques, and managed payroll tasks.
  • Handled sensitive information, scheduled appointments, and recorded meeting minutes.
  • Directed visitors and managed phone inquiries, ensuring efficient communication.

Education

Bachelor of Business Administration - Human Resource Management

Bahria University
Karachi
09.2021

Cambridge International Examinations (O-Levels and A-Levels) - undefined

University of Cambridge
01.2018

Skills

  • Communication: Exceptional verbal and written skills; adept at resolving customer inquiries with a pleasant demeanor and clear phone etiquette
  • Customer Service: Proven ability to maintain positivity, confidentiality, and teamwork in high-pressure environments
  • Conflict Resolution: Skilled in problem-solving and addressing customer concerns efficiently
  • Technical Proficiency: Proficient in Microsoft Office, scheduling software, phone systems, and basic bookkeeping
  • Multitasking: Effective in managing multiple responsibilities in fast-paced settings while ensuring customer satisfaction
  • Decision Making: Capable of evaluating options to make informed decisions with positive outcomes

Languages

English
Full Professional

Timeline

Customer Service Representative

Bank of Montreal (BMO)
03.2024 - Current

Sales Associate

Gap, Square One Mall
09.2022 - 03.2024

Administrative Assistant

Ingenuity Development Inc.
03.2022 - 08.2022

Administrative Assistant

Can Cs
08.2018 - 08.2020

Bachelor of Business Administration - Human Resource Management

Bahria University

Cambridge International Examinations (O-Levels and A-Levels) - undefined

University of Cambridge

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Hiba Rizvi