Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muna Omar

Ottawa,ON

Summary

Compassionate and detail-oriented professional with over 10 years of

experience in administrative roles and 8+ years of direct service working with

children, youth, and families. Proven ability to remain calm in high-pressure

situations, communicate effectively with diverse populations, and document

sensitive information accurately. Seeking to leverage strong interpersonal and

observational skills in a Parenting Time Supervisor role.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Wills Transfer Limited
08.2021 - 08.2024
  • Handled client service for 3PL operations; managed inquiries with empathy and professionalism.
  • Resolved conflicts and escalations, ensuring client satisfaction.
  • Maintained accurate notes, records and communications logs.
  • Keeping notes, logs and orders organized and filled accurately.
  • Resolving customer complaints and operational issues proactively.
  • Replying and responding to clients who's products and goods are stored in fulfillment orders or inquiries.
  • Processing orders from each client and place on warehouse floor for fulfillment.

Finance Filing Clerk

Farm Boy Home Office
04.2019 - 03.2021
  • Greeting Co-CEOs, SVP, and guests.
  • Answering and directing phone calls.
  • Organizing and scheduling meetings and appointments.
  • Filing all mail from Distribution Centre and from all Farm Boy’s stores.
  • Helping with store logs.
  • Going through the mail, date stamping and distributing it to mailroom.
  • Providing all the Farm Boy stores with store supplies.
  • Attending meetings and taking minutes for CEOs or manager's to reference.

Administrative Assistant

Canadian Institute for Health Information
02.2016 - 12.2018
  • Acting as the point of contact for internal and external clients.
  • Managed scheduling, correspondence, and internal communication.
  • Writing and distributing email, correspondence memos, letters, faxes and forms.
  • Organizing and scheduling appointments.
  • Planning meetings and taking detailed minutes.
  • Developing and maintaining a filing system.
  • Providing general support to visitors.
  • Providing visitor support and acting as liaison for internal and external stakeholders.

Front Desk Assistant Manager

Royal Camp Services
02.2014 - 01.2016
  • Helping with all the office duties such as checking clients in and out of rooms, supervising staff, and responding to client concerns.
  • Supervising field staff and handled client complaints.
  • Maintaining thorough documentation and ensured compliance with operational protocols.
  • Completing written room evaluations daily and ensuring camp attendants correct all deficiencies.
  • Coordinating and implementing all paperwork required for the complete operations of camp business.
  • Ensuring all company policies and procedures are being enforced and adhered by all field staff and supervisors.

Office Administrative Assistant

Sears Canada Parts & Service
12.2008 - 11.2013
  • Serving our customers in the most efficient and courteous manner on the telephone and in person.
  • Resolving shipments problems and handling customer complaints and inquiries.
  • Returning and filing parts and paperwork from the Sears technicians.
  • Coordinating and processing contracts and contract renewals for HVAC and other departments.
  • Knowledge of working in a multidisciplinary team environment.

Junior Youth Worker

Ottawa Police Youth Centre
04.2000 - 09.2008
  • Supported children and youth aged 6-18 in recreational, social and cultural activities.
  • Mentored vulnerable youth and built strong relationships with families and community partners.
  • Maintained detailed written progress reports.
  • Worked closely with Ottawa Police and Ottawa Community Housing to ensure youth safety.
  • Developing strategies with senior youth workers to promote opportunities for youth and to raise awareness within the community.
  • Maintaining written progress reports of all members.

Education

Bachelor of Arts - Law

Carleton University
Ottawa, ON
05.2008

Skills

  • Communication and Interpersonal Skills
  • Excellent oral and written communication skills
  • Decision Making Skills
  • Strong observational and documentation skills
  • Conflict de-escalation and crisis resolution
  • Experience supporting children, youth, families and newcomers
  • Demonstrate ability to work independently with minimal supervision Ability to set priorities and adjust to changes in the workplace while respecting the vision of management and company
  • Time Management and Organizational Skills
  • Independent worker with sound judgment
  • Proven capability to organize time effectively, organize and maintain staffing schedules as well as managing numerous tasks simultaneously, meeting deadlines consistently Experience in high-paced work environment making timely and effective decisions, with the ability to maintain composure and good
  • Experienced in taking notes in meetings
  • Video conferencing & remote supervision experience
  • Work great under stressful and high-pressure situations
  • Valid driver's license and reliable transportation
  • Clean criminal record
  • Available weekdays and weekends

Timeline

Customer Service Representative

Wills Transfer Limited
08.2021 - 08.2024

Finance Filing Clerk

Farm Boy Home Office
04.2019 - 03.2021

Administrative Assistant

Canadian Institute for Health Information
02.2016 - 12.2018

Front Desk Assistant Manager

Royal Camp Services
02.2014 - 01.2016

Office Administrative Assistant

Sears Canada Parts & Service
12.2008 - 11.2013

Junior Youth Worker

Ottawa Police Youth Centre
04.2000 - 09.2008

Bachelor of Arts - Law

Carleton University

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Muna Omar