Summary
Overview
Work History
Education
Skills
Language
Timeline
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Jaspreet Kaur

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Ralph Lauren
09.2023 - 01.2024
  • Delivered high-end customer service in a fast-paced retail environment, enhancing shopping experiences for a diverse clientele.
  • Processed transactions and handled daily cash flow, ensuring accuracy in all financial dealings.
  • Achieved recognition for consistently surpassing sales goals and contributing to store's monthly targets.

Customer Service Associate

Walmart
05.2019 - 05.2023
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
    Trained staff on operating procedures and company services.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Community Support Practitioner

Independent Advocacy
11.2020 - 07.2023
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Planned and hosted on- and off-campus community service activities.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Kept accurate records of patients' care, condition, and progress
  • Developed rapport to create safe and trusting environment for care.
  • Assisted with patient transfer and ambulation.
    Maintained clean, safe, and well-organized patient environment.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook

Education

Certificate - Community Support Worker

NorQuest College
Edmonton, AB
12-2019

Certificate - Administrative Professional

NorQuest College
Edmonton, AB
12-2020

Skills

  • Knowledge of CPR and First Aid techniques
  • Have a criminal record check and vulnerable sector check
  • Excellent driving record
  • CPI certification
  • Professional photographer
  • Complaint resolution
  • Staff education and training

Language

English

Hindi

Punjabi

Timeline

Customer Service Representative

Ralph Lauren
09.2023 - 01.2024

Community Support Practitioner

Independent Advocacy
11.2020 - 07.2023

Customer Service Associate

Walmart
05.2019 - 05.2023

Certificate - Community Support Worker

NorQuest College

Certificate - Administrative Professional

NorQuest College

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Jaspreet Kaur