Summary
Overview
Work History
Education
Skills
Quote
Relevant Personal Skills
Timeline
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Harleen Kaur

Brampton

Summary

A hardworking, dedicated and certified Personal Support Worker committed to helping people live active and fulfilling lives by providing support to the elderly while maintaining DIPPS - Dignity, Independence, Privacy, Preference and Safety. Strong communication skills in English.


Overview

3
3
years of professional experience

Work History

Customer Service Representative

Tim Hortons
01.2022 - Current
  • Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
  • Learn to identify customer needs or desires to recommend the appropriate product or service
  • Learn the software systems used by the company to be able to communicate effectively with incoming inquiries
  • Keep a record of incoming inquiries to be able to reference later
  • Be able to process orders, forms, applications, or requests
  • Work with colleagues when necessary to resolve customer complaints
  • Provide feedback to other departments to help improve sales, marketing, and business processes
  • Learn about the products inside and out to be able to answer any questions from customers
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Personal Support Worker

Cawthra Garden
07.2024 - 12.2024
  • Determined the residents' conditions by studying their files and developed plans to assist them
  • Provided support in maintaining personal hygiene by helping with bathing, dressing, and toileting
  • Ensured that rooms were kept clean and sanitized
  • Prepared healthy food items, according to each resident's individual health and nutrition needs and helped them take their meals
  • Provided emotional support by listening to grievances and providing counseling and support
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.

Customer Service Representative

Zara
10.2022 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Personal Support Worker Certificate -

Anderson College
11.2024

Office Health Services Administration - Health Administration

Mohawk College
Mississauga, ON
04-2024

Skills

  • Assistance with daily activities
  • Efficient meal planning
  • Nutritional aid
  • Professional hygiene practices
  • Fostering companionship
  • Sanitation practices
  • Ambulation/Mobilization
  • Maintaining client confidentiality
  • Palliative Care
  • CPR & First Aid
  • WHMIS
  • Immunization Record
  • Clean Criminal Record Check
  • Vulnerable Sector Screening
  • Client Service
  • Strong attention to detail
  • Adaptability
  • Microsoft Office
  • Willingness to work flexible hours

Quote

I strive to bring a positive change in the lives of clients

Relevant Personal Skills

  • CPR & First Aid with AED and WHMIS Certified and up-to-date Immunization Record
  • Clean Criminal Record Check with Vulnerable Sector Screening
  • Strong interpersonal skills with a demonstrated ability to work effectively with clients from diverse cultures
  • Proven track record in high quality client service with a strong performance history and attendance record
  • Deadline oriented and strong attention to detail and ability to adapt to change
  • Proficiency in the use of Microsoft Office: Word, Excel, PowerPoint and Outlook
  • A strong team player with a positive 'can do' attitude; available to work flexible shifts

Timeline

Personal Support Worker

Cawthra Garden
07.2024 - 12.2024

Customer Service Representative

Zara
10.2022 - 12.2022

Customer Service Representative

Tim Hortons
01.2022 - Current

Personal Support Worker Certificate -

Anderson College

Office Health Services Administration - Health Administration

Mohawk College

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Harleen Kaur