Tyrone Thomas
Brampton,Ontario
Overview
18
18
years of professional experience
1
1
Certification
Work History
Driver / Customer Service
Shoppers Home Health Care
12.2012 - 01.2023
- Conducted meticulous inspections of orders and efficiently addressed reported issues, ensuring high standard of accuracy and customer satisfaction
- Maintained radio communication with dispatch to receive and relay delivery instructions from customers and headquarters
- Strategically planned and organized delivery routes to optimize fuel efficiency and reduce transit time, contributing to cost saving initiatives for the company
- Provided personalized in-home delivery and installation of essential medical equipment, such as wheelchairs, walkers, and hospital beds fostering optimal patient comfort and safety.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Driver / Customer service
Salvation Army
08.2008 - 01.2012
- Contributed to the precise upkeep and compliance to demanding standards for operational efficiency and regulatory compliance of work vehicles
- Managed an average of 18 routes per day to residential and business customers
- Delivered exceptional service to clients and maintained a 94% account retention
- Maintained Knowledge of inventory to assist and direct customers to appropriate parts of the store based on clients needs, increasing customer satisfaction by 21%
- Explained company policies regarding what items can be accepted
- Maintained good relationships with donors to promote a favorable image of The Salvation Army.
Youth Counsellor
Living Rock
05.2005 - 07.2008
- Interviewed patients to assess the nature, extent and underlying causes of issues
- Worked with supervisors to develop tailored plans addressing clients specific needs
- Collaborated with youth and families to provide updates and to obtain guidance on potential solutions
- Developed and facilitated daily group sessions on coping skills, job preparation, and post - discharge adjustment
- Leverage innovative teaching methods and integrate both current and emerging technologies to enhance student learning and engagement.
- Monitored youth behaviour, offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
Education
Social Service Worker Program -
Sheridan College
Brampton, ON04.2025
Skills
- Possess a cumulative 25 years of diverse professional experience spanning from telemarketing, food delivery, customer service, youth mentoring with Living Rock Ministry and operating 5 - ton truck driver with AZ license
- Currently pursuing a Social Service Worker Diploma at Sheridan College, with an expected graduation date of April 2025
- Possess comprehensive understanding of social work ethics and relevant laws, with ability to analyze data for clients progress and outcomes, exemplary organizational skills and time management
- Committed to an Anti Oppressive framework advocating for equality, diversity
- Exceptional empathy skills, emotional intelligence, problem solving, time management, adaptability and conflict resolution
- Proficient in Microsoft Office: Word, Excel, PowerPoint; Web-ex; Slate learning software
- Human rights certificate, Clean Vulnerable Sector Check, Clean Criminal Record Check, First Aid Certificate
- Customer Service
- Valid Driver's License
- Punctual and Reliable
Certification
- Mind Control : Managing Your Mental Health During Covid !9 Training - 10 hour course, certificate provided through University of Toronto. June, 2024.
- The Science of Well-Being Online Yale Course (FREE): The Science of Well-Being- (approximately 19 hours for full course. Certificate provided June, 2024.
Timeline
Driver / Customer Service
Shoppers Home Health Care
12.2012 - 01.2023
Driver / Customer service
Salvation Army
08.2008 - 01.2012
Youth Counsellor
Living Rock
05.2005 - 07.2008
Social Service Worker Program -
Sheridan College
- Mind Control : Managing Your Mental Health During Covid !9 Training - 10 hour course, certificate provided through University of Toronto. June, 2024.
- The Science of Well-Being Online Yale Course (FREE): The Science of Well-Being- (approximately 19 hours for full course. Certificate provided June, 2024.
Similar Profiles
Stephanie N.N. WelkStephanie N.N. Welk
Home Health LVN at CALPRO Home Health Care/Gento Home Health CareHome Health LVN at CALPRO Home Health Care/Gento Home Health Care
VIFIN KUNJACHANVIFIN KUNJACHAN
Counsellor ,patient Care Coordinator at Call Health Home Care Services,Ovo Healthcare,Max Home CareCounsellor ,patient Care Coordinator at Call Health Home Care Services,Ovo Healthcare,Max Home Care
Kristen PourroyKristen Pourroy
Community Liaison at Home Health Care Inc. and Legacy Home CareCommunity Liaison at Home Health Care Inc. and Legacy Home Care