Jason Sandhu
Richmond,BC
Overview
16
16
years of professional experience
Work History
Taxpayer Services Agent
CRA
02.2013 - Current
- Improved taxpayer satisfaction by providing timely and accurate information on tax policies and procedures.
- Assisted taxpayers in resolving issues with their accounts, leading to increased customer satisfaction ratings.
- Maintained up-to-date knowledge of tax laws and regulations, ensuring accurate guidance provided to taxpayers.
- Managed high volumes of inbound calls, consistently meeting performance targets while maintaining quality service standards.
- Developed positive rapport with taxpayers through empathetic listening and clear communication, contributing to a high level of customer satisfaction.
- Provided support during peak tax season by working extended hours as needed, ensuring all taxpayer inquiries were addressed promptly.
- Received recognition from supervisors for consistent dedication to excellence in customer service and adherence to departmental performance standards.
- Served as a mentor for new hires, sharing knowledge and expertise to help them succeed in their roles.
Shift Leader
Esso Gas Station
02.2011 - 10.2012
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
Assistant to Foreman
????
07.2008 - 12.2010
Education
High School Diploma -
J N Burnett Secondary School
Richmond, BC06.2008
Skills
- Time Management
- Adaptability
- Tax Law Knowledge
- Active Listening
- Telephone Etiquette
- Effective Communication
- Stress Tolerance
- Attention to Detail
- Interpersonal Skills
- Financial Analysis
- Accounting Principles
- Team Dynamics
Languages
English
Professional Working
Affiliations
- ????
Health & Fitness
Basketball, Soccer, Weight training, Track and Field
Timeline
Taxpayer Services Agent
CRA
02.2013 - Current
Shift Leader
Esso Gas Station
02.2011 - 10.2012
Assistant to Foreman
????
07.2008 - 12.2010
High School Diploma -
J N Burnett Secondary School