Overview
Work History
Education
Skills
Languages
Affiliations
Health & Fitness
Timeline
Generic

Jason Sandhu

Richmond,BC

Overview

16
16
years of professional experience

Work History

Taxpayer Services Agent

CRA
02.2013 - Current
  • Improved taxpayer satisfaction by providing timely and accurate information on tax policies and procedures.
  • Assisted taxpayers in resolving issues with their accounts, leading to increased customer satisfaction ratings.
  • Maintained up-to-date knowledge of tax laws and regulations, ensuring accurate guidance provided to taxpayers.
  • Managed high volumes of inbound calls, consistently meeting performance targets while maintaining quality service standards.
  • Developed positive rapport with taxpayers through empathetic listening and clear communication, contributing to a high level of customer satisfaction.
  • Provided support during peak tax season by working extended hours as needed, ensuring all taxpayer inquiries were addressed promptly.
  • Received recognition from supervisors for consistent dedication to excellence in customer service and adherence to departmental performance standards.
  • Served as a mentor for new hires, sharing knowledge and expertise to help them succeed in their roles.

Shift Leader

Esso Gas Station
02.2011 - 10.2012


  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.

Assistant to Foreman

????
07.2008 - 12.2010

Education

High School Diploma -

J N Burnett Secondary School
Richmond, BC
06.2008

Skills

  • Time Management
  • Adaptability
  • Tax Law Knowledge
  • Active Listening
  • Telephone Etiquette
  • Effective Communication
  • Stress Tolerance
  • Attention to Detail
  • Interpersonal Skills
  • Financial Analysis
  • Accounting Principles
  • Team Dynamics

Languages

English
Professional Working

Affiliations

  • ????

Health & Fitness

Basketball, Soccer, Weight training, Track and Field

Timeline

Taxpayer Services Agent

CRA
02.2013 - Current

Shift Leader

Esso Gas Station
02.2011 - 10.2012

Assistant to Foreman

????
07.2008 - 12.2010

High School Diploma -

J N Burnett Secondary School

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Jason Sandhu