Jason Sandhu
Richmond,BC
Overview
16
16
years of professional experience
Work History
Taxpayer Services Agent
CRA
02.2013 - Current
- Improved taxpayer satisfaction by providing timely and accurate information on tax policies and procedures.
- Assisted taxpayers in resolving issues with their accounts, leading to increased customer satisfaction ratings.
- Maintained up-to-date knowledge of tax laws and regulations, ensuring accurate guidance provided to taxpayers.
- Managed high volumes of inbound calls, consistently meeting performance targets while maintaining quality service standards.
- Developed positive rapport with taxpayers through empathetic listening and clear communication, contributing to a high level of customer satisfaction.
- Provided support during peak tax season by working extended hours as needed, ensuring all taxpayer inquiries were addressed promptly.
- Received recognition from supervisors for consistent dedication to excellence in customer service and adherence to departmental performance standards.
- Served as a mentor for new hires, sharing knowledge and expertise to help them succeed in their roles.
Shift Leader
Esso Gas Station
02.2011 - 10.2012
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
Assistant to Foreman
????
07.2008 - 12.2010
Education
High School Diploma -
J N Burnett Secondary School
Richmond, BC06.2008
Skills
- Time Management
- Adaptability
- Tax Law Knowledge
- Active Listening
- Telephone Etiquette
- Effective Communication
- Stress Tolerance
- Attention to Detail
- Interpersonal Skills
- Financial Analysis
- Accounting Principles
- Team Dynamics
Languages
English
Professional Working
Affiliations
- ????
Health & Fitness
Basketball, Soccer, Weight training, Track and Field
Timeline
Taxpayer Services Agent
CRA
02.2013 - Current
Shift Leader
Esso Gas Station
02.2011 - 10.2012
Assistant to Foreman
????
07.2008 - 12.2010
High School Diploma -
J N Burnett Secondary School
Similar Profiles
Dhara RaiyaniDhara Raiyani
DCAP Executive at CRADCAP Executive at CRA
Natalie ZettlerNatalie Zettler
Data Entry Clerk at CRAData Entry Clerk at CRA
Holden KotelnickiHolden Kotelnicki
Camp Counselor at CRACamp Counselor at CRA
Dandre JohnsonDandre Johnson
Line Chef at El GuapoLine Chef at El Guapo
Adrielle L'HirondelleAdrielle L'Hirondelle
Volunteer at Free Food ProgramVolunteer at Free Food Program