Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmeet Rajput

Severn Bridge,ON

Summary

Proven track record in enhancing customer satisfaction, demonstrated during tenure at Bayview Wildwood Resort by expertly managing guest relations and complaint resolution. Skilled in POS system operation and maintaining sanitation standards, I excel in fast-paced environments, significantly improving service efficiency. My ability to foster warm customer relationships and a flexible schedule stands out, making me a valuable asset to any team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Dining Room Supervisor

Bayview wildwood resort
Severn Bridge, ON
10.2024 - Current
  • Established effective communication between dining room personnel and other departments.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Ordered supplies on a regular basis according to budget guidelines.
  • Organized special events such as banquets or receptions by coordinating staffing requirements accordingly.

Food and Beverage Server

Bayview Wildwood Resort
04.2023 - 09.2024
  • Greeted guests warmly to foster a welcoming environment.
  • Addressed and handled customer complaints in a polite and professional manner.
  • Remained focused, calm, and professional during peak rush hours.
  • Used point-of-sale systems, and completed end-of-shift paperwork accurately.

Lift Operator

Mount Saint Louis
12.2023 - 04.2024
  • Slowed lift down or stopped it in case of high-risk or young riders.
  • Communicated with other lift operators about high-risk lift riders.
  • Provided physical assistance to guests as required.
  • Learned and enforced lift rules, policies and procedure.

Customer Service Representative

Firehouse Subs
09.2022 - 03.2023
  • Met customer call guidelines for service levels, handle time and productivity.
  • Cross-trained and provided backup support for organizational leadership.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Diploma - Hospitality And Tourism Management

Georgian College of Applied Arts And Technology
Barrie, ON
04.2024

Skills

  • Menu Recommendations
  • Flexible Schedule
  • POS System Operation
  • Food Running
  • Payment Processing
  • Food handling safety
  • Upselling
  • Sanitation Standards
  • Guest Relations
  • Point of Sale
  • Drinking age verification
  • Cleaning and sanitizing
  • Complaint Handling
  • Guest service
  • Allergy awareness

Certification

  • CPR and First Aid, Georgian College - 2022
  • Smart Serve, Georgian College - 2022
  • WHIMIS, Georgian College- 2022
  • Health and Safety, Georgian College-2023
  • Basic Food Handler, Georgian College-2022
  • Preventing Human Trafficking, Georgian College-2022
  • Integrated Accessibility Standards Regulation, Georgian College-2022
  • Human Rights 101, Georgian College, 2022

Timeline

Assistant Dining Room Supervisor

Bayview wildwood resort
10.2024 - Current

Lift Operator

Mount Saint Louis
12.2023 - 04.2024

Food and Beverage Server

Bayview Wildwood Resort
04.2023 - 09.2024

Customer Service Representative

Firehouse Subs
09.2022 - 03.2023

Diploma - Hospitality And Tourism Management

Georgian College of Applied Arts And Technology

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Jasmeet Rajput