Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Affiliations
Timeline
Generic

Emma Bradford

Victoria,BC

Summary

Energetic professional with five years of experience leading front-of-house staff, managing the dining room, serving large groups, and coordinating food service practices. Proven ability to improve operational efficiency, work in fast-paced environments, and collaborate with team members.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Dining Room Supervisor

Marwest (Canterbury) Retirement Residence
Vernon, BC
11.2024 - 05.2025
  • Created detailed seating plans and charts.
  • Supervised the serving staff and provided guidance when needed.
  • Edited the server's schedule for Fridays and Mondays.
  • Assisted residents with personal tasks (e.g., providing medications, and checking their well-being).
  • Addressed and resolved issues raised by residents, or staff.
  • Effectively managed conflict situations in the dining room.
  • Memorized residents' full names, suite numbers, allergies, preferences, table numbers, and dining times.
  • Implemented strategies for improving the efficiency of operations in the dining room.
  • Developed strong personal connections with the majority of residents.
  • Provided guidance and support to front-of-house staff members as needed.
  • Kept server spaces clean and organized.
  • Assigned tasks, delegated responsibilities, and monitored the progress of employees.
  • Coordinated with kitchen personnel to ensure timely food preparation and delivery to guests.
  • Provided motivation and encouragement to employees in order to foster teamwork.
  • Supervised setup of tables prior to meal times, ensuring proper presentation of dishes.
  • Assisted in other departments such as the kitchen and front desk.

Server

Marwest (Canterbury) Retirement Residence
Vernon, BC
11.2019 - 11.2024
  • Served breakfast, lunch, and dinner to residents.
  • Provided desserts and beverages.
  • Worked in food preparation/kitchen assistance.
  • Provided room service and checked on residents' well-being.
  • Memorized residents' names, allergies, and preferences.
  • Provided excellent customer service to ensure satisfaction.
  • Followed health safety guidelines when preparing and serving food products.
  • Assisted in training new servers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Education

Bachelor of Arts - Psychology

University of British Columbia Okanagan
Kelowna, BC
05-2027

High School Diploma -

Kalamalka Secondary School
Vernon, BC
06-2022

Skills

  • Time management
  • Strong leadership
  • Customer service
  • Effective communication
  • Multitasking ability
  • Attention to detail
  • Reliability
  • Adaptability and flexibility
  • Self motivation

Certification

  • Serving It Right certification

Volunteer Experience

  • Sold poppies for Remembrance Day (proceeds went to retirement homes in my area).
  • Collected food for local food drives.

References

Natasha Kishore, Dining room manager at Marwest (Canterbury) Retirement Residence, (236)-565-2828, tashrocks@yahoo.com

Affiliations

  • Participates in annual archery shoots.
  • Plays multiple instruments, mainly piano.
  • Enjoys reading, and spending time with family and friends.

Timeline

Assistant Dining Room Supervisor

Marwest (Canterbury) Retirement Residence
11.2024 - 05.2025

Server

Marwest (Canterbury) Retirement Residence
11.2019 - 11.2024

Bachelor of Arts - Psychology

University of British Columbia Okanagan

High School Diploma -

Kalamalka Secondary School

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Emma Bradford