Glenda Ballesteros
Vancouver,BC
Summary
Dedicated hospitality professional with over four years of experience in luxury hotel service (Forbes) and fast-paced food and beverage operations, consistently delivering exceptional guest experiences while supporting efficient daily operations. Demonstrated ability to train and mentor staff, coordinate with cross-functional teams, resolve guest concerns, manage cash and inventory controls, and uphold Forbes-level service standards. Known for strong leadership, sound decision-making, and a proactive approach to problem-solving in high-pressure environments. Eager to transition into a supervisory position where I can lead teams, optimize service quality, support operational goals, and contribute to the continued success of a guest-focused organization.
Overview
1
1
Certification
3
3
years of professional experience
Work History
In-Room Dining Server
Paradox Hotel Vancouver
Vancouver, British Columbia
12.2023 - 08.2026
- Delivered exceptional in-room dining service to guests at luxury hotel.
- Responded quickly and efficiently to any requests from guests' in-room dining needs.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Managed guest orders through POS system, ensuring accuracy and efficiency.
- Recommended food and beverage upsells to guests, contributing to increased revenue.
- Partnered with kitchen staff to coordinate efficient food preparation and delivery.
- Ensured all safety regulations were followed during the preparation and delivery of food items.
- Trained new team members on service protocols and standard operating procedures.
- Processed and balanced daily paperwork related to sales transactions including completing checklists and reports.
- Performed basic accounting for balancing guests folios related to food and beverage accounts.
- Placed orders for inventories to maintain par stock level to avoid having "out of stock" items
Server
The One Restaurant
Burnaby, British Columbia
02.2023 - 06.2025
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced dining environment.
- Processed food and beverage orders accurately and efficiently, contributing to streamlined service.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items and customer service standards, ensuring consistency in service quality.
- Managed cash transactions and processed payments using point-of-sale systems.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed closing duties such as cleaning up the dining area, restocking supplies, and processing POS / payment reports.
Education
Bachelor of Hospitality Management -
Acsenda School of Management
Vancouver, BC07-2024
Bachelor of Science - Accounting Technology
University of The East - Manila Campus
Manila, Philippines12-2016
Skills
- Point-of-sale management
- Hotel software/ Applications: Opera, HotSOS, Alliants Staff, Oracle POS, Square
- Upselling
- Menu recommendations
- Sales strategies
- Hospitality service expertise
- High volume dining
- Cash handling
- Stock coordination
- Microsoft Office Suite: Word, Excel, Outlook
- Communication
- Conflict resolution
- Problem resolution
- Team collaboration
- Customer loyalty
Certification
- Serve It Right
- Food Safety 1
Timeline
In-Room Dining Server
Paradox Hotel Vancouver
12.2023 - 08.2026
Server
The One Restaurant
02.2023 - 06.2025
Bachelor of Hospitality Management -
Acsenda School of Management
Bachelor of Science - Accounting Technology
University of The East - Manila Campus