Janevourteg Madzigbe
Edmonton,AB
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Logistics Coordinator/ Truck Dispatcher position to help launch career while achieving company goals. Dedicated professional with belief that consistency and dedication build the most successful business partnerships. Proficient in Windows Operating Systems, Microsoft Office, Load Link, Dispatch Software, Border Connect/ E- Manifest Software.
Overview
8
8
years of professional experience
Work History
Crew Dispatcher (Temp)
CN Rail
Edmonton, AB
01.2023 - 01.2024
- Developed and maintained crew schedules
- Provided technical support to crew members
- Executed daily scheduling of crews for emergency service calls
- Monitored and coordinated all crew operations to ensure efficient and safe operations
- Coordinated with multiple departments to facilitate efficient crew dispatch
- Established and maintained effective communication with multiple crews
- Maintained accurate records of crew timesheets and overtime.
Logistics Coordinator/ Sales/CSR
Q-Line Trucking
Acheson, AB
01.2021 - 01.2023
- Track delivery progress of cargo and freight or troubleshoot problems with delivery
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives and increased sales by 10%
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Maintained up-to-date knowledge of product and service changes
- Meeting revenue goals and outcomes on time
- Resolving customer issues as soon as possible to maintain customer loyalty and brand reputation
- Coordinating sales efforts with team members and other divisions as needed
- Identifying the opportunity for new goods and services.
Dispatcher/Admin
Diversified Transportation
Edmonton, AB
07.2018 - 11.2022
- Managed transportation functions with ERP software and expert planning for daily operations
- Corresponded with drivers via phones and provided directions or reroutes to avoid construction or other delays
- Received service requests, prioritized responses and optimized utilization of team resources in dispatching personnel
- Assigned units and logged daily data for 45 drivers in dispatch logs
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Admin Assistant
Golden Arrow Industrial
Fort McMurray, AB
05.2016 - 12.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Executed record filing system to improve document organization and management.
Education
Certificate - Trucking Dispatching And Brokerage Specialist
MAZE Consultancy And Training
05-2024
Diploma - Business Admin
CDI College
09.2017
Post Graduate Diploma -
University of Johannesburg
10.2009
Bachelors of Arts -
UNIVERSITY OF BOTSWANA
11.2001
Skills
▪ Knowledge of Hours of Service, CVOR, IRP, IFTA, DOT Regulations
▪ Knowledge of ACE/ACI and Customs/Border Crossing
▪ Familiarity with Dispatch Software and Load Board (eg Xpert and Load link)
▪ Knowledge of Transportation Industry
▪ Understanding of Canada /US geography
▪ Strong Communication and Negotiation and analytical skills
▪ Ability to work with minimal supervision
Languages
English
Full Professional
French
Professional
Timeline
Crew Dispatcher (Temp)
CN Rail
01.2023 - 01.2024
Logistics Coordinator/ Sales/CSR
Q-Line Trucking
01.2021 - 01.2023
Dispatcher/Admin
Diversified Transportation
07.2018 - 11.2022
Admin Assistant
Golden Arrow Industrial
05.2016 - 12.2017
Certificate - Trucking Dispatching And Brokerage Specialist
MAZE Consultancy And Training
Diploma - Business Admin
CDI College
Post Graduate Diploma -
University of Johannesburg
Bachelors of Arts -
UNIVERSITY OF BOTSWANA
Similar Profiles
Justin LandryJustin Landry
Training and Development Officer at CN RailTraining and Development Officer at CN Rail
Abubakar SadickAbubakar Sadick
Train Conductor at CN RailTrain Conductor at CN Rail
Adam BegleyAdam Begley
Level 2 Foreman at CN RailLevel 2 Foreman at CN Rail
Dustin EdwardsDustin Edwards
Train Conductor at CN RailTrain Conductor at CN Rail
Miranda DolphinMiranda Dolphin
Practicum Student Therapist at River's Edge Counselling CentrePracticum Student Therapist at River's Edge Counselling Centre