Gurpreet Singh
Dartmouth,NS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Senior Administrative Assistant
Charger Global Logistics
07.2023 - Current
- Promoted within a year timeframe for exceeding goals and supporting company culture.
- Developing training materials and resources for new hires and existing team members. Conducting training sessions to educate new hires on day-to-day flow of logistics operations.
- Check validity of all authorities and permits, if needed communicate with the safety department regarding permit expiry.
- Manage customer centric operations and ensure customer satisfaction by achieving delivery timelines and service quality norms.
- Handling client complaints, provide appropriate solutions and alternatives within time limits, follow up to ensure resolution.
- Ensure drivers have all necessary documents relating to the loads in-order to cross the border without any delays.
- Coordinate with dispatchers and Safety Team to minimize potential conflicts between responding units by actively monitoring resources allocation.
- Coordinate with dispatchers and safety coordinators in order to reduce errors in dispatch logs by implementing thorough double-check system for all entries.
- Record all safety and service incidents to management.
- Stay up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
- Conduct investigations to resolve issues related to logistics and cargo movements.
Administrative Assistant
Charger Global Logistics
08.2022 - 07.2023
- Manage schedules, coordinate logistics for shipments, handle documentation, communicate with suppliers and clients, and provide administrative support to optimize efficiency in logistical processes.
- Carry out administrative tasks such as generating reports, scheduling logistics meetings, typing, proofreading, responding to vendors or clients and prepared invoices.
- Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of customer specialized project.
- Correctly enter data into transportation management system and maintain and generate required reports, properly process, audit, and file various documentation.
- Monitor Organization's premises remotely to look for unusual or suspicious activities and reached out for assistance in emergency services after analyzing the level of threat involved.
- Ensure the security of Company assets. Inspected, intervened, and diffused potential confrontational or threatening situations.
- Ensuring achievement of daily and weekly department targets.
- Achieved 99% accuracy rate in maintaining and organizing critical logistics records, reducing errors and improving compliance with regulatory requirements.
Customer Service Associate
BMO Financial Group
03.2022 - 08.2022
- As Frontline associate provided exceptional Customer Service to bank clients with excellent communication skills, financial expertise and knack-of problem solving over phone and through email.
- Assisted Customers with any inquiries or complaints they may have regarding their accounts, as well as handling financial transactions.
- As customer service representative, kept up-to-date knowledge about various financial products to cross-sell and up-sell products and services to customers in a way that meet their needs.
- Improved customers' banking experience with bank by ensuring that customers are attended to promptly and all their challenges are resolved without delay.
- Spoke to customers in high volume of incoming/outgoing calls and fast paced environment.
- Exceeded sales targets through proactive outreach efforts, promoting bank offerings to new and existing clients.
- Ensured that all bank's policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.
Customer Service Representative
ROGERS COMMUNICATIONS
01.2020 - 03.2022
- Responded to incoming calls, provided products and service information to customers .
- Educated customers about billing, payment processing and supported policies and procedures.
- Promptly responded to inquiries and requests from existing and new customers regarding promotions and offers, sold products and placed orders in computer systems, etc.
- Handled Cancellation and Retention requests of Customers.
- Retained customers by providing them loyalty or/and other offers.
- Took consultative approach with customers who are experiencing problems with their service by owning the issue and resolution.
- Cross-trained and provided backup support for organizational leadership.
- Documented customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issue cannot be resolved in real time.
- Tracked customer service cases and updated service software with customer information.
Field Service Technician
BELL TECHNICAL SOLUTIONS
04.2019 - 12.2019
- Installed, moved, removed, repaired, replaced, modified, and maintained Internet, Cable Television, Telephone services and equipment for residential and business customers according to established standards, procedures and directives
- Successfully completed activations of Internet, Cable TV and Telephone projects.
- Handled, fine-tuned, transported, adjusted and used appropriate tools, equipment, materials, and vehicles, and ensured they are maintained in a clean work environment.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues and promote company products/services and equipment to business customers.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
Education
Post Secondary College Diploma -
Centennial College
Toronto, ON04.2019
High School Diploma -
Lovedale Senior Secondary School
Amritsar, Punjab, India03.2017
Certification
- Truck Dispatch and Freight Brokerage Specialist - MAZE Consultancy and Training, Toronto
- Smart Serve Ontario Certified
- CPR/First Aid Certified - Canadian Red Cross
- Security License - Titan Security and Investigations
Languages
English
Punjabi
Hindi
Timeline
Senior Administrative Assistant
Charger Global Logistics
07.2023 - Current
Administrative Assistant
Charger Global Logistics
08.2022 - 07.2023
Customer Service Associate
BMO Financial Group
03.2022 - 08.2022
Customer Service Representative
ROGERS COMMUNICATIONS
01.2020 - 03.2022
Field Service Technician
BELL TECHNICAL SOLUTIONS
04.2019 - 12.2019
Post Secondary College Diploma -
Centennial College
High School Diploma -
Lovedale Senior Secondary School
- Truck Dispatch and Freight Brokerage Specialist - MAZE Consultancy and Training, Toronto
- Smart Serve Ontario Certified
- CPR/First Aid Certified - Canadian Red Cross
- Security License - Titan Security and Investigations
Skills
- Advanced skills in Adobe Acrobat, Microsoft Office and Google Suites like Excel, Word, PowerPoint and Outlook
- Proficiency in Video Surveillance Software like Avigilon Unity, HikVision and Genetec
- Knowledge of Hours of Service, CVOR, IRP, IFTA, DOT Regulations
- Knowledge of ACE/ACI and Customs/Border Crossing
- Familiarity with Dispatch Software and Load Board (eg Xpert, Fleet Manager, TMS and Load link)
- Well versed in logistics operations
- Multitasking abilities with less supervision
- Outstanding Communication, Negotiation and Analytical Skills
- Surveillance Detection
- Customer Service
References
On request
References
On request
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