Summary
Overview
Work History
Education
Certification
Languages
Timeline
Skills
References
References
Generic

Gurpreet Singh

Dartmouth,NS

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience
1
1
Certificate

Work History

Senior Administrative Assistant

Charger Global Logistics
07.2023 - Current
  • Promoted within a year timeframe for exceeding goals and supporting company culture.
  • Developing training materials and resources for new hires and existing team members. Conducting training sessions to educate new hires on day-to-day flow of logistics operations.
  • Check validity of all authorities and permits, if needed communicate with the safety department regarding permit expiry.
  • Manage customer centric operations and ensure customer satisfaction by achieving delivery timelines and service quality norms.
  • Handling client complaints, provide appropriate solutions and alternatives within time limits, follow up to ensure resolution.
  • Ensure drivers have all necessary documents relating to the loads in-order to cross the border without any delays.
  • Coordinate with dispatchers and Safety Team to minimize potential conflicts between responding units by actively monitoring resources allocation.
  • Coordinate with dispatchers and safety coordinators in order to reduce errors in dispatch logs by implementing thorough double-check system for all entries.
  • Record all safety and service incidents to management.
  • Stay up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
  • Conduct investigations to resolve issues related to logistics and cargo movements.

Administrative Assistant

Charger Global Logistics
08.2022 - 07.2023
  • Manage schedules, coordinate logistics for shipments, handle documentation, communicate with suppliers and clients, and provide administrative support to optimize efficiency in logistical processes.
  • Carry out administrative tasks such as generating reports, scheduling logistics meetings, typing, proofreading, responding to vendors or clients and prepared invoices.
  • Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of customer specialized project.
  • Correctly enter data into transportation management system and maintain and generate required reports, properly process, audit, and file various documentation.
  • Monitor Organization's premises remotely to look for unusual or suspicious activities and reached out for assistance in emergency services after analyzing the level of threat involved.
  • Ensure the security of Company assets. Inspected, intervened, and diffused potential confrontational or threatening situations.
  • Ensuring achievement of daily and weekly department targets.
  • Achieved 99% accuracy rate in maintaining and organizing critical logistics records, reducing errors and improving compliance with regulatory requirements.

Customer Service Associate

BMO Financial Group
03.2022 - 08.2022
  • As Frontline associate provided exceptional Customer Service to bank clients with excellent communication skills, financial expertise and knack-of problem solving over phone and through email.
  • Assisted Customers with any inquiries or complaints they may have regarding their accounts, as well as handling financial transactions.
  • As customer service representative, kept up-to-date knowledge about various financial products to cross-sell and up-sell products and services to customers in a way that meet their needs.
  • Improved customers' banking experience with bank by ensuring that customers are attended to promptly and all their challenges are resolved without delay.
  • Spoke to customers in high volume of incoming/outgoing calls and fast paced environment.
  • Exceeded sales targets through proactive outreach efforts, promoting bank offerings to new and existing clients.
  • Ensured that all bank's policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.

Customer Service Representative

ROGERS COMMUNICATIONS
01.2020 - 03.2022
  • Responded to incoming calls, provided products and service information to customers .
  • Educated customers about billing, payment processing and supported policies and procedures.
  • Promptly responded to inquiries and requests from existing and new customers regarding promotions and offers, sold products and placed orders in computer systems, etc.
  • Handled Cancellation and Retention requests of Customers.
  • Retained customers by providing them loyalty or/and other offers.
  • Took consultative approach with customers who are experiencing problems with their service by owning the issue and resolution.
  • Cross-trained and provided backup support for organizational leadership.
  • Documented customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issue cannot be resolved in real time.
  • Tracked customer service cases and updated service software with customer information.

Field Service Technician

BELL TECHNICAL SOLUTIONS
04.2019 - 12.2019
  • Installed, moved, removed, repaired, replaced, modified, and maintained Internet, Cable Television, Telephone services and equipment for residential and business customers according to established standards, procedures and directives
  • Successfully completed activations of Internet, Cable TV and Telephone projects.
  • Handled, fine-tuned, transported, adjusted and used appropriate tools, equipment, materials, and vehicles, and ensured they are maintained in a clean work environment.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues and promote company products/services and equipment to business customers.
  • Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.

Education

Post Secondary College Diploma -

Centennial College
Toronto, ON
04.2019

High School Diploma -

Lovedale Senior Secondary School
Amritsar, Punjab, India
03.2017

Certification

  • Truck Dispatch and Freight Brokerage Specialist - MAZE Consultancy and Training, Toronto
  • Smart Serve Ontario Certified
  • CPR/First Aid Certified - Canadian Red Cross
  • Security License - Titan Security and Investigations

Languages

English
Punjabi
Hindi

Timeline

Senior Administrative Assistant

Charger Global Logistics
07.2023 - Current

Administrative Assistant

Charger Global Logistics
08.2022 - 07.2023

Customer Service Associate

BMO Financial Group
03.2022 - 08.2022

Customer Service Representative

ROGERS COMMUNICATIONS
01.2020 - 03.2022

Field Service Technician

BELL TECHNICAL SOLUTIONS
04.2019 - 12.2019

Post Secondary College Diploma -

Centennial College

High School Diploma -

Lovedale Senior Secondary School
  • Truck Dispatch and Freight Brokerage Specialist - MAZE Consultancy and Training, Toronto
  • Smart Serve Ontario Certified
  • CPR/First Aid Certified - Canadian Red Cross
  • Security License - Titan Security and Investigations

Skills

  • Advanced skills in Adobe Acrobat, Microsoft Office and Google Suites like Excel, Word, PowerPoint and Outlook
  • Proficiency in Video Surveillance Software like Avigilon Unity, HikVision and Genetec
  • Knowledge of Hours of Service, CVOR, IRP, IFTA, DOT Regulations
  • Knowledge of ACE/ACI and Customs/Border Crossing
  • Familiarity with Dispatch Software and Load Board (eg Xpert, Fleet Manager, TMS and Load link)
  • Well versed in logistics operations
  • Multitasking abilities with less supervision
  • Outstanding Communication, Negotiation and Analytical Skills
  • Surveillance Detection
  • Customer Service

References

On request

References

On request
Gurpreet Singh