Navkiran Kaur

Assist customers,technical support and customer service team to handle various issues that business encounters within the system ,acting as a linkage to resolve conflict situations.

-Scheduling jobs,meetings and handling work load daily.

-Handling shipping and contractor companies load balancing

-Handling office supplies and Inventory

-Communicate dispatch information as required.

-Maintain fair and equitable distribution of work.

-Administrative duties to include: Billing Scanning ,data maintenance,order entry and dispatch

• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

-Make cold calls looked for orders

-Communicate dispatch information as required

-Established relationship with customers through high standards

of customer service with a personalized approach

-Done presentations and demonstrations to customers on product operations

-Managed customer centric operations and ensured customer satisfaction by delivering timelines and service quality norms

-Manged activities pertain to negotiate /finalized deals for smooth execution of sales and order processing.

-Administrative duties to include- Billing ,Scanning,data maintenance,order entry and dispatch.

-Ensuring achievements of daily and weekly department targets

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

- Worked in service office for catalogue preparation(correction in text and costing based on picture

-Make sure displays are well labeled with price,description and aisle locations

-Maintaining availability of fast moving products

-product promotion through implementing sales plan

-Make cold calls looking for orders

-created media and marketed plans to present to customers

-In good flow department took deliveries,coordinated with managers regarding stocks