VIKRAM SHARMA
Winnipeg
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Director: Operations
Noble Logistics
01.2018 - Current
- Owner Operator
- Driver Hiring and managing, Ensuring proper communication between company and drivers,
- Administrative duties to include Billing, Scanning, data maintenance, order entry and dispatch
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
Long Haul Truck Driver
Winnipeg Motor Express
01.2017 - 01.2018
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Developed strong relationships with clients through clear communication, professionalism, and timely deliveries of their goods.
Director
Vak Management
10.2015 - 12.2016
- Recruiting, training, supervising and appraising staff,
- Managing budgets, maintaining statistical and financial records, dealing with customer queries and complaints,
- Overseeing pricing and stock control, maximizing profitability and setting/meeting sales targets, including motivating staff to do so
- Ensuring compliance with health and safety legislation, preparing promotional materials and displays, liaising with head office.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Account Manager
Durabuilt Windows & Doors
03.2009 - 09.2015
- Generate leads, create opportunities, and close sales through solution-based selling
- Regular and consistent visits to current and potential clients to evaluate their business needs &/or promote products and services
- Develop and coach contractor sales team to promote and sell our products and services
- Foster the long-term business relationship with our client base.
- Met weekly/monthly/yearly sales targets, Effectively build and develop an individual sales plan and budget.
- Effectively oversee other internal sales operations functions to ensure customer satisfaction
- Developed and implemented strategies to increase client retention.
Education
Diploma - Dispatching
MAZE Consultancy And Training
Toronto, ON01.2024
MBA - Marketing
PDIMTR
Nagpur University, INDIA05.2001
Bachelor of Commerce - Accounting, Marketing
GCC
DAVV, Indore, INDIA04.1999
Skills
- Computer Knowledge: Windows Operating systems, Microsoft office, Load Link, Dispatching Software, E-manifest Software
- Knowledge of Hours of Service, CVOR, IRP, IFTA, DOT Regulations
- Knowledge of ACE/ACI and Customs/Border Crossing
- Familiarity with Dispatch Software and Load Board (eg Xpert and Load link)
- Knowledge of Transportation Industry
- Understanding of Canada /US geography
- Strong Communication and Negotiation and analytical skills
- Ability to work with minimal supervision
Brief Synopsis
With Over 20 Years of experience in Sales, Operations, Business Development and Client Relationship Management. Skilled customer account manager focused on maximizing sales by managing all accounts systematically and logically. Dedicated professional with belief that consistency and dedication build the most successful business partnerships. Successful at expanding network connections and introducing products persuasively.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Urdu
Professional Working
Timeline
Director: Operations
Noble Logistics
01.2018 - Current
Long Haul Truck Driver
Winnipeg Motor Express
01.2017 - 01.2018
Director
Vak Management
10.2015 - 12.2016
Account Manager
Durabuilt Windows & Doors
03.2009 - 09.2015
Diploma - Dispatching
MAZE Consultancy And Training
MBA - Marketing
PDIMTR
Bachelor of Commerce - Accounting, Marketing
GCC
Similar Profiles
William KicklighterWilliam Kicklighter
Operations Manager at Noble LogisticsOperations Manager at Noble Logistics
Dmitriy PoddubnyyDmitriy Poddubnyy
Operations Manager at Noble Logistics IncOperations Manager at Noble Logistics Inc
Naomi OrtegaNaomi Ortega
Client Service Manager at Diligent Delivery Systems, NDLI LogisticsClient Service Manager at Diligent Delivery Systems, NDLI Logistics
NAVDEEP SINGHNAVDEEP SINGH
Guest Service Associate at Petro CanadaGuest Service Associate at Petro Canada
Samantha LeeSamantha Lee
Substitute Teacher at Pembina Trails School DivisionSubstitute Teacher at Pembina Trails School Division