Janet Roshinsky
Kelowna,B.C.
Summary
Motivated individual with over 27 years experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Excellent communication and interpersonal skills for providing superior customer service. Also strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Certified Senior Sales Associate
Home Depot
02.2009 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Established a strong culture of safety through consistent enforcement of policies and procedures, empowering employees to prioritize their well-being at work.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Assistant Manager
Subway
09.2002 - 01.2009
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Maintained optimal inventory levels to meet customer demands.
Education
High School Diploma -
Kelowna Secondary School
Kelowna, BCIntroduction To Micro Computers
Focus Training Institute
Simply Accounting / General Book Keeping
Focus Training Institute
Skills
- Cash Handling
- Staff Training and Development
- Time Management
- Attention to Detail
- Adaptability
- Communication Skills
- Complex Problem-Solving
- Customer service excellence
- Interpersonal Skills
Timeline
Certified Senior Sales Associate
Home Depot
02.2009 - Current
Assistant Manager
Subway
09.2002 - 01.2009
High School Diploma -
Kelowna Secondary School
Introduction To Micro Computers
Focus Training Institute
Simply Accounting / General Book Keeping
Focus Training Institute
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Melissa RedfernMelissa Redfern
Social Media, Customer Service for an Independent Tattoo Artist at Wolfs Den TattooSocial Media, Customer Service for an Independent Tattoo Artist at Wolfs Den Tattoo