Aliakbar Baldiwala
Toronto,ON
Summary
Experienced at client acquisition and problem-solving, boosted sales by 10% bi-monthly at 7-eleven, leveraging my critical thinking to surpass performance targets. My tenure at ICICI Bank improved my decision-making, enhancing client retention through exceptional service. Skilled in both customer engagement and inventory management, I excel in driving results and enrich brand loyalty.
Overview
4
4
years of professional experience
Work History
Certified Senior Sales Associate
7-eleven
04.2023 - 11.2024
- Developed strong client relationships through excellent customer service and product knowledge.
- Increased overall sales by 10% every two months and got success in consistently achieving and exceeding performance targets.
- Organized successful in-store events that attracted potential customers, increasing foot traffic and brand awareness.
Cerified Sales Associate
7-eleven
06.2022 - 03.2023
- Organized promotional events to increase brand awareness and drive sales results.
- Supported inventory management, ensuring accurate stock levels for optimal sales potential.
- Improved customer satisfaction ratings by promptly addressing concerns and resolving issues.
Cashier
Metro Inc
11.2022 - 01.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Customer Service Consultant
ICICI Bank
11.2020 - 06.2022
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Increased client retention through exceptional service and timely solutions to issues.
- Identified upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue.
Education
Post Graduate Diploma - Digital Marketing And Content Creation
York University
Toronto, ON12-2023
Post Graduate Diploma - Business Administration
York University
Toronto, ON12-2022
BBA - Business Administration And Management
Navrachana University
Vadodara,Gujarat,India08-2021
Skills
- Client acquisition
- Problem Solving
- Decision-making
- Critical thinking
Timeline
Certified Senior Sales Associate
7-eleven
04.2023 - 11.2024
Cashier
Metro Inc
11.2022 - 01.2023
Cerified Sales Associate
7-eleven
06.2022 - 03.2023
Customer Service Consultant
ICICI Bank
11.2020 - 06.2022
Post Graduate Diploma - Digital Marketing And Content Creation
York University
Post Graduate Diploma - Business Administration
York University
BBA - Business Administration And Management
Navrachana University
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