Janet Rempel
Winnipeg,MB
Summary
Highly skilled Quality Assurance Specialist with a comprehensive understanding of QA methodologies in diverse industries with 6 years of experience. Possess strong analytical skills and the ability to identify risks and defects, ensuring compliance with quality standards. Demonstrated success in implementing effective QA strategies that have improved operational efficiency. Skilled at fostering positive relationships with team members and stakeholders to ensure project success.
Overview
8
8
years of professional experience
Work History
Quality Assurance Specialist
SkipTheDishes
Winnipeg, Manitoba
05.2021 - 10.2024
- Developed and maintained quality assurance protocols, processes and procedures.
- Identified areas of improvement within the existing Quality Management System.
- Assisted in developing training materials related to quality assurance topics.
- Consulted with management and personnel to educate on QA standards.
- Monitored QA procedures for adherence by employees, notifying personnel of noncompliance issues.
- Participated in trainings and workshops to improve skill set and boost overall knowledge.
- Trained employees to adhere to the standards of the team.
- High attention to detail, providing reports to team members to better equip them to provide service for our stakeholders.
Call Center Representative
SkipTheDishes
Winnipeg, Manitoba
12.2018 - 05.2021
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained accurate records of customer interactions for future reference.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Monitored chat queues in order to prioritize incoming chats by urgency or importance level.
- Effectively supervised team members' breaks and ensured continuous coverage.
- Utilized de-escalation tactics to assume control of challenging situations when team members faced difficulties
Service Clerk
Rosenort Co-Op
Rosenort, Manitoba
05.2016 - 12.2018
- Ensured compliance with company policies regarding returns, exchanges, refunds.
- Monitored stock levels in order to determine re-order points.
- Performed daily opening and closing duties such as counting the cash drawer and checking inventory levels.
- Responded to telephone inquiries about products, services, prices, availability.
- Organized shelves, displays, and backroom areas to ensure products were easily accessible for customers.
- Assisted with unloading delivery trucks and stocking shelves accordingly.
- Adhered to safety guidelines when handling hazardous materials or equipment.
- Maintained cleanliness of sales floor, displays, counters, storage areas, restrooms.
Education
High School Diploma -
Rosenort School
Rosenort, MB06-2018
Skills
- Detail Oriented
- Documentation And Reporting
- Non-compliance Assessments
- Data Analysis
- Correction action planning
- Complaint resolution
- 93 WPM
References
Shane Ross - Team Lead. PH: 204 509 0111. Email: shane.ross1972@gmail.com
Avery Limon - Team Manager. PH: 204 510 1414. Email: avery.limon@hotmail.com
Timeline
Quality Assurance Specialist
SkipTheDishes
05.2021 - 10.2024
Call Center Representative
SkipTheDishes
12.2018 - 05.2021
Service Clerk
Rosenort Co-Op
05.2016 - 12.2018
High School Diploma -
Rosenort School
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