JANEIRE BARRIGA GAMBARINI
Victoria,Canada
Summary
My name is Janeire Barriga Gambarini. I hold a Bachelor's Degree in Law from the University of Andina, in Cusco, Peru, which the World Education Services accredited with the Canadian equivalency of a university Bachelor's Degree of four years. I have successfully graduated with a degree in Criminal Justice from Camosun College in Victoria, British Columbia. My long-term goal is to use my unique experience in an environment where my professional approach, positive attitude, enthusiasm, and attention to detail can make a difference. I would relish the opportunity to work for your company in service of your goal and mine.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Facility Clerk
CANADIAN FORCES MORALE & WELFARE SERVICES
09.2020 - Current
- Efficiently managed daily office operations, including scheduling, filing, and correspondence.
- Greeted and registered patrons, ensuring a welcoming and professional environment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed lpayments accurately and efficiently, maintaining financial records.
Work at Home Agent - Remote
TELEPERFORMANCE
04.2024 - 07.2024
- Facilitate communication between Spanish-speaking and English-speaking individuals
- Interpret conversations accurately and efficiently in real-time
- Handle a variety of topics, including medical, legal, and customer service.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
Wait Staff
PERSIAN KEBAB
09.2020 - 04.2021
- Responsible for waiting customers and managing cashier
- Taking orders and serving food
- Processing payments.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
Salesperson
HOUSE OF KNIVES
12.2020 - 12.2020
- Responsible for attending to and maintaining a good relationship with clients
- Liaising with customers to satisfy their needs
- Closing sales, processing payments, satisfying budget goals.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Service Assistant
PERU RAIL
03.2018 - 04.2018
- Responsible for greeting and communicating with customers
- Passengers' first point of contact for assistance on board
- Responsible for ensuring and monitoring the safety of passengers at all times
- Attending to clients and resolving issues and problems.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Supported company growth by consistently meeting or exceeding performance targets within the department.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Conducted regular checks to ensure compliance with health and safety regulations, maintaining safe environment for all.
- Established rapport with customers by providing friendly and attentive service.
Legal Aide
SUPERIOR COURT OF JUSTICE
03.2017 - 02.2018
- Working directly under two different judges in the recommendation of sentencing in civil, constitutional, criminal cases, child support, and other legal matters
- Responsible for coordinating and scheduling appointments for court hearings
- Transcribing audio of court hearings into electronic documents.
- Managed complex calendar systems for multiple attorneys simultaneously while minimizing conflicts or overbooking errors.
- Improved communication with clients by maintaining regular updates on case progress and relevant developments.
- Conducted comprehensive legal research to support case arguments and inform attorney strategy development.
- Developed relationships with local court staff to expedite scheduling matters and resolve procedural issues efficiently.
- Managed a diverse caseload, meeting deadlines while maintaining a high level of attention to detail.
- Supported attorneys during mediations, negotiations, and hearings by providing essential documentation and analysis.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Bartender
MAMA AFRICA BAR AND CLUB
03.2016 - 02.2017
- Responsible for taking orders for patrons and tourists from all over the world
- Customer service and assistance; providing guidance and recommendations to clientele
- Establishing a friendly, casual, and professional atmosphere with customers
- Responsible for monitoring patrons' sobriety, ensuring safety and wellbeing of customers.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Completed requisitions to maintain required stock par levels.
Waitress
TOP COFFEE
11.2015 - 02.2016
- Responsible for greeting and taking orders, establishing communication with customers
- Assisting customers, providing guidance and recommendations.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Brand Representative
BACKUS
01.2015 - 10.2015
- Responsible for promotions and sales of the largest brewing company in Peru
- Participated in social events as a hostess, providing guidance and information to patrons.
- Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
- Increased brand awareness by conducting product demonstrations and engaging with customers.
- Maintained clean, organized and professional work environment.
- Demonstrated products to customers to illustrate features, advantages and benefits.
Education
Diploma - Criminal Justice
Camosun College
Victoria, British Columbia12.2023
Bachelor's Degree - Law
Universidad Andina Del Cusco
Cusco, Peru03.2018
Diploma - Secigra Law Certificate recognition from the Government of Peru
Superior Court of Justice of Cusco
Cusco, Peru12.2018
Diploma - Analysis and Interpretation of Legislation of Crimes Against the Public
Illustrious Bar Association of Lawyers
Cusco, Peru03.2018
Certificate - Recourse against Judicial Decisions: Contemporary Trends
Superior Court of Justice of Cusco
Cusco, Peru03.2017
Bachelor’s Degree
WES Reference # 4977315IMM 04.2020
High School Diploma -
Fleming High School
Cusco, PeruSkills
- Fluent in Spanish
- Current Red Cross First Aid & CPR Class C
- Current ‘Serving it Right’ qualification
- Honest, supportive, compassionate
- Reliable, dedicated, hard worker
- Negotiation and mediation skills
- Proficient in Microsoft Excel, Office, PowerPoint and Adobe Acrobat
- Expert in Salsa, Bachata, Merengue, and other Dances
- Set specific times for social media to stay productive
- Able to work independently, as a team member, or as a leader
- Able to manage time effectively, and work with little or no supervision
- Keep a professional online presence
- Cam ‘ON Training: Completed specialized training for Customer Success Specialists
Volunteer Experience
- Current/Ongoing, Writer / Content Creator, THE PET CANCER FUND, Victoria, British Columbia
- Salsa Dancing Instructor, CAFÉ CASABLANCA (Dance Hall & Studio), Victoria, British Columbia
- Social Worker, HOGAR SAN JUDAS (House of Minors/Orphanage), Cusco, Peru
References
- Hans Silva Acurio, Business, Corporate, Civil & Finance Lawyer, Manager at Municipal Savings & Credit Financial Institution, (+51) 941 729837, edusilvaa@hotmail.com
- Edwin Bernal Jiménez, Manager at Municipal Savings & Credit Financial Institution, (+51) 984 762420, ebernal@cmac-cusco.com.pe
- Jose Argueta, Canadian Forces Morale & Welfare Services, (+1) 250-287-1721
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Certified, Teleperformance - Working At Home Best Practices and Tips
- Certified,Teleperformance, Social Media Do's And Don'ts While Working From.
- Certified,Teleperformance, Cam'ON- For Customer Success Specialists.
- ·Certified: Vishing- A New Cybersecurity Threat, Teleperformance, 2024
- Certififed, Security Awareness, Canadian Forces Morale & Welfare Services
- Certified, Management, Canadian Forces Morale & Welfare Services
Timeline
Work at Home Agent - Remote
TELEPERFORMANCE
04.2024 - 07.2024
Salesperson
HOUSE OF KNIVES
12.2020 - 12.2020
Wait Staff
PERSIAN KEBAB
09.2020 - 04.2021
Facility Clerk
CANADIAN FORCES MORALE & WELFARE SERVICES
09.2020 - Current
Service Assistant
PERU RAIL
03.2018 - 04.2018
Legal Aide
SUPERIOR COURT OF JUSTICE
03.2017 - 02.2018
Bartender
MAMA AFRICA BAR AND CLUB
03.2016 - 02.2017
Waitress
TOP COFFEE
11.2015 - 02.2016
Brand Representative
BACKUS
01.2015 - 10.2015
Diploma - Criminal Justice
Camosun College
Bachelor's Degree - Law
Universidad Andina Del Cusco
Diploma - Secigra Law Certificate recognition from the Government of Peru
Superior Court of Justice of Cusco
Diploma - Analysis and Interpretation of Legislation of Crimes Against the Public
Illustrious Bar Association of Lawyers
Certificate - Recourse against Judicial Decisions: Contemporary Trends
Superior Court of Justice of Cusco
Bachelor’s Degree
High School Diploma -
Fleming High School
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