Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SIMRANJEET KAUR

Brampton

Summary

Experienced professional with a strong background in leadership and team management. Proven track record of achieving desired outcomes and promoting collaboration within teams. Proficient in strategic planning, creative problem-solving, and adapting to dynamic environments. Recognized for dependability, excellent communication skills, and consistent delivery of high-quality results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Canadian Forces Morale and Welfare Services
06.2023 - 01.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Manager (MIC)

Tim Hortons
09.2020 - 05.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Customer Service Representative

Bill Gosling Outsourcing
12.2019 - 06.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Exam Invigilator

Cégep de la Gaspésie et des Îles
08.2018 - 03.2019
  • Monitoring students to ensure that there is no malpractice during the exam.
  • Ensuring that exam conditions are adhered to at all times and answering all queries if student have.
  • Preparing the exam hall and other exam rooms to ensure that it meets requirements.
  • Providing support where necessary should an emergency arise e.g., sick student, fire evacuation.

Cashier

Ajit Restaurant
02.2018 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Education

AEC / DEP or Skilled Trade Certificate - Computer Science

Cégep De La Gaspésie Et Des Îles
Montreal, QC
08.2019

Bachelor of Computer Application - undefined

University of Punjab
05.2017

Skills

  • Decision-making
  • Analytical problem solving & Team Player
  • Proficient in prioritizing tasks
  • Customer Service
  • Proficient in MS Office applications
  • Staff management and Employee oversight
  • Reporting and documenting
  • Effective Multitasking and Problem-solving

Certification

  • Silver Medalist in Throw put Youth Sports Competition at District level held in VPS School(2012)
  • First Prize in Quiz Competition on General Awareness organized by Group of schools in 2014
  • Under Food safety have SERV Safe international Food Handler-Canada Certificate
  • Verified International Academic Qualification Certificate (WES)

Timeline

Assistant Manager

Canadian Forces Morale and Welfare Services
06.2023 - 01.2025

Assistant Manager (MIC)

Tim Hortons
09.2020 - 05.2023

Customer Service Representative

Bill Gosling Outsourcing
12.2019 - 06.2020

Exam Invigilator

Cégep de la Gaspésie et des Îles
08.2018 - 03.2019

Cashier

Ajit Restaurant
02.2018 - 08.2018

Bachelor of Computer Application - undefined

University of Punjab

AEC / DEP or Skilled Trade Certificate - Computer Science

Cégep De La Gaspésie Et Des Îles

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