Rachel Anne Peterson-Becker
LANCASTER PARK,Alberta
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Attendant & Recreation Leader
Canadian Forces Morale and Welfare Services
Edmonton, Alberta
09.2022 - Current
- Greeted customers and provided friendly customer service.
- Provided assistance to customers with membership selection, inquiries, and complaints.
- Answered incoming calls in a professional manner and responded to customer inquiries.
- Resolved customer complaints in an efficient and timely manner.
- Processed sales transactions quickly and accurately.
- Operated cash registers efficiently to process payments from customers.
- POS Experience
- Participated in team meetings to discuss new strategies for improving customer service experience.
- Assisted with the planning, organizing and supervision of recreation activities for children and adults.
- Promoted recreational activities to encourage participation in events.
- Provided administrative support for recreational programs.
- Monitored participants during recreational activities to ensure safety guidelines were followed.
Freelance Content Writer
KKDN Inc.
Edmonton, AB
09.2020 - Current
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Used strong grammar and research skills to craft well-written, mistake-free articles for hundreds of websites.
- Proofread and reviewed all print and electronic content to verify grammar, tone and creative quality.
- Worked with a team of writers and content marketing strategists to achieve all clients' SEO and target audience goals.
Nanny
Multiple Military Families
Edmonton, Alberta
12.2020 - 09.2021
- Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Regulated children's schedules to balance rest, learning and play.
- Interacted positively with children to promote mental and emotional development.
Health Care Aide
Origin
Canmore, AB
01.2020 - 09.2020
- Provided primary resident care and assistance with daily living activities.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Waitress & Bartender
Boston Pizza
Canmore, AB
01.2014 - 09.2020
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Health Care Aide
Home Instead Senior Care
Edmonton, AB
03.2019 - 11.2019
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Education
Certificate - Health Care Aide
NorQuest College
Edmonton, AB09.2019
High School Diploma -
Our Lady of The Snows Catholic Academy
Canmore, AB06.2016
Certificate - Medical Terminology
St John's Ambulance
Ottawa10.2010
Bachelor of Arts - Psychology
Athabasca University
Athabasca, ABSkills
- Client focus
- Organizational knowledge
- Communication
- Innovation
- Teamwork
- Leadership
- Ability to assess situations quickly and act accordingly
- Self-directed
- Both dependable and reliable
- Organized and accurate
- Task Orientated
- Friendly, Positive Attitude
- Customer and Service-Oriented
- Verbal and Written Communication
- First Aid and CPR
- Collaboration and Teamwork
- Problem Solving and Complaint Resolution
- Arts and Crafts
- Child Psychology Knowledge
- Emotionally Supportive
- Creative Thinker
- Extended Experience in the Customer Service Industry
Certification
- Paid and Registered in HIGH FIVE Virtual Live Principles of Healthy Child Development Course
- First Aid and CPR Certified
- Suicide Awareness Training- National Defence (MFRC)
- Anger Management Training- National Defence (MFRC)
- Conflict Resolution Training- CFMWS
Accomplishments
- Building Blocks of Sturgeon County Award Winner 2024
Timeline
Customer Service Attendant & Recreation Leader
Canadian Forces Morale and Welfare Services
09.2022 - Current
Nanny
Multiple Military Families
12.2020 - 09.2021
Freelance Content Writer
KKDN Inc.
09.2020 - Current
Health Care Aide
Origin
01.2020 - 09.2020
Health Care Aide
Home Instead Senior Care
03.2019 - 11.2019
Waitress & Bartender
Boston Pizza
01.2014 - 09.2020
Certificate - Health Care Aide
NorQuest College
High School Diploma -
Our Lady of The Snows Catholic Academy
Certificate - Medical Terminology
St John's Ambulance
Bachelor of Arts - Psychology
Athabasca University
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