Jain Johnson Parassery

A boutique three-star historic boutique hotel with 111 rooms, restaurant, lounge, show lounge, courtyard, meeting rooms and event spaces.

• Trained new employees on standards and hotel procedures.
• Upheld high standards for customer service and led by example.
• Inspected rooms for damages and sufficient housekeeping practices.
• Evaluated employee performance regularly, providing constructive feedback and recognizing top performers through appropriate rewards and incentives.
• Optimized room occupancy rates through proactive analysis of booking trends and adjusting pricing strategies accordingly.
• Elevated service standards by conducting regular quality assurance inspections and providing timely feedback to staff.
• Developed strong relationships with corporate clients, enhancing brand loyalty and driving repeat business.
• Managed crisis situations effectively, ensuring minimal impact on guests' experiences during unforeseen events or emergencies.
• Enhanced communication between departments by holding regular cross-functional meetings to discuss operational challenges and improvements.
• Reduced operational costs through strategic vendor negotiations and optimizing inventory management processes.

A startup initiative by a team of passionate creators and marketing veterans known for taking professional approach and provide digital marketing, consultancy, branding ideas, software and technology services, application development.

• Responsible to help clients with digital marketing, branding ideas, consultancy, software and technology services, application and web development and all other technical supports to infrastructure a business.
• Provide help in finding the best solutions for clients, focused on brand designing and increasing their online presence.
• Creating original digital contents for social media, print materials and website.

Great Wolf Lodge Ontario features with 450 rooms along with 100,000 square-foot indoor water, themed suites, and various dining facilities under one roof. Its a kids oriented facility do have adventure game, arcade games, assortment of entertainment included rom yoga and arts & crafts projects to a dance party and story time and much more.

• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Implemented a proactive approach to problem-solving for swift resolution of guest issues and complaints.
• Evaluated and promptly resolved lodging facility operational issues.
• Collaborated closely with other departments to meet guest needs and provide best possible experience.
• Solicited and reviewed guest feedback and promptly resolved complaints.

A boutique three-star historic boutique hotel with 111 rooms, restaurant, lounge, show lounge, courtyard, meeting rooms and event spaces.

• Provide exceptional service to the guests, greet them in a friendly manner and interact with them in a positive way.
• Responsible for all front desk duties includes answering calls, allocating rooms, check in and check out, manage staff, provides assistance to the guests and make sure that all information is conveyed to the guests in an effective way.
• Helps the duty manager to keep a track of the in-house activities like giving information regarding the availability of the rooms, charges and services and making reservations based on it.
• Knowledgeable about the current services that are being offered and make sure that this information is conveyed to the staff and guests in an effective way.
• Ensure that the rooms have been allocated properly, check in and check out guests are as per the given standard procedures.
• Provides valuable assistance to the guests by guiding them on local entertainment and recreation areas.

Accenture plc is an American-Irish multinational company selling consulting and processing services. A Fortune Global 500 company and had 500K+ employees worldwide. Their clients include 91 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500.

• The focus of the role is to plan and execute paid online and digital campaigns for assigned clients. It requires constant client communication and relationship management.
• The key responsibilities are helping clients with recommendations for ads creatives, graphics and suggestions for best performing combinations or keywords.
• Constantly checking the metrics and diagnosing with internal tools and determine ads performance.
• Everyday learning and updating the deep knowledge about the platforms and marketing tools, testing variations of campaigns and metrics to determine best performing ads.
• Collaborate with marketing teammates to maintain a consistent brand voice and message across all paid programs.
• Stay up-to-date with digital marketing trends and potential new channels and strategies to keep ahead, including updates to social media marketing, attribution and programmatic media buying.
• Continuous monitoring the campaigns or ads and reporting the results to clients and optimizing with significant edits and improving the ads results.

A boutique three-star historic boutique hotel with 111 rooms, restaurant, lounge, show lounge, courtyard, meeting rooms and event spaces.

• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.

A four Diamond AAA/CAA and Four Green Key Eco rated 18 storey hotel with all amenities include an indoor pool, cedar sauna, fitness facility, spa, bar and coffee shop, 24-hour business centre, on-site UPS Store, and 10,000 sq. ft. event space.

• Responsible for setting up and stocking the stations with all necessary supplies, prepare food for a service such as chopping vegetables, butchering meat, marinating or preparing sauces and precooking if necessary.
• Cooking the menu items in high quality, timely fashion, comply with nutrition and ensure that food comes out simultaneously.
• Maintain a positive and professional approach with coworkers and customers. After each shift clean up station, take care of leftover food, and ensure sanitation regulations and safety standards.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

The Dunes Hotels is a group owning multi star classified hotels and collectively having more than 350 rooms, event and conference facilities, convention centres, club houses and holidays.

• Analyzed sales and marketing data for improved strategies.
• Conducted market research to identify new business opportunities and stay ahead of industry trends.
• Improved brand visibility with well-executed promotional campaigns and engaging social media content.
• Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
• Responsible for all business development activities by researching and developing marketing opportunities and implementing sales plans.
• Analyzing budgets, preparing annual budget plans, scheduling expenses and ensuring the sales achieves the goal. Training, scheduling, coach and managing marketing, reservations and sales team.
• Implementing new business plans, advertising and promotions with coordination of other departments.
• Updates job knowledge by participating in educational opportunities, hotel marketing fairs, workshops, media meets, reading professional publications, understanding guests and agents requirements, identifying market trends, gather suggestions to improve business and maintaining business networks.

The Silvertips an EVM Hotels Pvt. Ltd., is a thematic four star luxury hotel with 65 rooms includes Executive, Superior and Suite rooms, as well as three restaurants, multi GYM, mini theatre, conference halls, pool, game rooms, and Spa.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Manage the credit department and make decisions concerning credit limits, setting credit rating criteria, acceptable levels of risk and supporters’ terms.
• Maintaining strong cash flows through efficient payment collections, setting and ensuring compliance with a corporate credit policy.
• Preparing client database, proper client follow-ups and prepare daily and monthly reports to director board and concern departments.
• Responsible and accountable for the entire credit granting process, including the consistent application of a credit policy, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential guests, with the goal of optimizing the mix of company sales and bad debt losses.

• Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
• Balanced daily cash transactions, accurately maintaining financial records for the front office department.
• Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
• Managed room inventory to optimize revenue opportunities during high-demand periods.
• Responsibilities are training or retrain staff as per requirement.
• Handle all conditions such as solve guests’ inquiries, complaints and provide quality customer requirement.
• Initiated to create processes to increase the
  speed of total work.
• Retain and update all front-office allied reports and documents for future.
• Possess and accumulate a good relationship with guests and business promoters.

• Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
• Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
• Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
• Promoted positive work environment by fostering teamwork among front office staff members.
• Organizing all front-office activities by creating good rapport with staff.
• Motivated all employees to increase their efficiency by organizing different programs.
• Coordinating with other departments for the smooth running of the hotel and fulfill the guest requirements and requests.
• Created reports for front-office, which help in the future.
• Make reservations for hotel as needed and assist and comply with guest room reservation calls.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Assisting guests warmly, efficiently and professionally, help and coordinate all front-office related duties, check all guests arriving and departing promptly, greet and assist all internal and external guests in a friendly manner.
• Create and update the database with all new and additional guest information.
• Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
• Responded to inquiries from callers seeking information.
• Directed phone inquiries, answered customer questions, and scheduled appointments.

Trained in front-office and completed cross-training in housekeeping, kitchen and F&B service at The Silvertips, a thematic four-star luxury hotel with 65 rooms, three restaurants, multi GYM, mini theatre, conference halls, pool, game rooms, and Spa. Awarded as the best trainee of the period 2009-2010.

• Learned new materials, processes, and programs quickly.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Attended training courses to build understanding of processes, techniques, and industry.
• Supported departmental tasks to increase understanding of industry processes.

Trained in all departments includes bell-desk and parlor for completing the course-based internship for six months from the Kerala government operated KTDC Aranya Nivas a wildlife three-star resort having 30 rooms with suites, premium and deluxe categories.

• Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
• Interacted with customers under supervision to support operational objectives.
• Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
• Facilitated smoother operations by maintaining clean and organized workspace.
• Streamlined the onboarding process for new trainees, reducing time to productivity.