Jain Johnson PARASSERY

A boutique three-star historic boutique hotel with 111 rooms, restaurant, lounge, show lounge, courtyard, meeting rooms and event spaces.

• Trained new employees on standards and hotel procedures.
• Upheld high standards for customer service and led by example.
• Conducted thorough competitor analysis to stay updated on industry trends while strategizing ways to outperform rivals in the market.
• Enhanced communication between departments by holding periodic cross-functional meetings to discuss operational challenges and improvements.
• Lead the digital transformation of hotel systems by evaluating, selecting, and implement hotel tech solutions to enhance operations and guest experience.
• Strategic planning and budgeting for company by develop and manage departmental budgets, forecast occupancy and staffing needs and optimize room revenue through pricing strategies and upselling initiatives.
• Work closely with Sales, Marketing, and Reservations teams to align promotional strategies with revenue goals.
• Collaborate with the sales or take direct ownership of setting dynamic pricing strategies to automate rate adjustments based on real-time demand and inventory.
• Forecasting and demand analysis with historical data, market trends, and booking patterns to forecast occupancy and revenue.
• Monitor local events, seasonality, and competitor pricing to anticipate demand shifts.

A startup initiative by a team of passionate creators and marketing veterans known for taking professional approach and provide digital marketing, consultancy, branding ideas, software and technology services, application development.

• Responsible to help clients with digital marketing, branding ideas, consultancy, software and technology services, application and web development and all other technical supports to infrastructure a business.
• Provide help in finding the best solutions for clients, focused on brand designing and increasing their online presence.
• Creating original digital contents for social media, print materials and website.

• Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
• Developed initial account plans leveraging sales planning process on focused accounts.
• Expedited invoice processing with effective communication between internal departments and external vendors.
• Maintained high knowledge of current programs, offerings and products.
• Reduced delinquency rates through proactive communication with clients and implementing effective payment solutions.
• Collaborated with sales teams to evaluate customer creditworthiness and establish appropriate credit limits for new accounts.
• Maintained strong professional relationships with clients, fostering trust and facilitating open lines of communication regarding their credit accounts.
• Worked closely with collections teams to pursue unpaid debts while maintaining professionalism and adhering to legal guidelines.
• Delivered comprehensive reports on account portfolio performance, identifying trends and areas for improvement.
• Conducted periodic reviews of existing accounts, adjusting credit limits when necessary to reflect changes in customer financial status or risk profile.
• Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
• Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.

Great Wolf Lodge Ontario features an indoor water park, themed suites, and dining under one roof. Experience year-round fun at Niagara Falls' best family-oriented destination. It features a massive 100,000 square foot indoor water park with various pools, slides, and a lazy river, alongside dry-land attractions like bowling, mini-golf, an arcade, and multiple dining options. The resort offers a range of activities and entertainment for all ages, making it a popular destination for family vacations and special occasions.

• Collaborated closely with other departments to meet guest needs and provide best possible experience.
• Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
• Supported team members by offering constructive feedback and coaching as needed.
• Reviewed upcoming events and planned for expected challenges.
• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Monitored team performance to confirm customer service standards were consistently met.
• Facilitated communication between different departments, ensuring guest needs were met promptly.

A boutique three-star historic boutique hotel with 111 rooms, restaurant, lounge, show lounge, courtyard, meeting rooms and event spaces.

• Provide exceptional service to the guests, greet them in a friendly manner and interact with them in a positive way.
• Responsible for all front desk duties includes answering calls, allocating rooms, check in and check out, manage staff, provides assistance to the guests and make sure that all information is conveyed to the guests in an effective way.
• Helps the duty manager to keep a track of the in-house activities like giving information regarding the availability of the rooms, charges and services and making reservations based on it.
• Knowledgeable about the current services that are being offered and make sure that this information is conveyed to the staff and guests in an effective way.
• Ensure that the rooms have been allocated properly, check in and check out guests are as per the given standard procedures.
• Provides valuable assistance to the guests by guiding them on local entertainment and recreation areas.

Accenture plc is an American-Irish multinational company selling consulting and processing services. A Fortune Global 500 company and had 500K+ employees worldwide. Their clients include 91 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500.

• The focus of the role is to plan and execute paid online and digital campaigns for assigned clients. It requires constant client communication and relationship management.
• The key responsibilities are helping clients with recommendations for ads creatives, graphics and suggestions for best performing combinations or keywords.
• Constantly checking the metrics and diagnosing with internal tools and determine ads performance.
• Everyday learning and updating the deep knowledge about the platforms and marketing tools, testing variations of campaigns and metrics to determine best performing ads.
• Collaborate with marketing teammates to maintain a consistent brand voice and message across all paid programs.
• Stay up-to-date with digital marketing trends and potential new channels and strategies to keep ahead, including updates to social media marketing, attribution and programmatic media buying.
• Continuous monitoring the campaigns or ads and reporting the results to clients and optimizing with significant edits and improving the ads results.

A four Diamond AAA/CAA and Four Green Key Eco rated 18 storey hotel with amenities include an restaurant, bar and coffee shop, and 10,000 sq. ft. event space.

• Responsible for setting up and stocking the stations with all necessary supplies, prepare food for a service such as chopping vegetables, butchering meat, marinating or preparing sauces and precooking if necessary.
• Cooking the menu items in high quality, timely fashion, comply with nutrition and ensure that food comes out simultaneously.
• Maintain a positive and professional approach with coworkers and customers. After each shift clean up station, take care of leftover food, and ensure sanitation regulations and safety standards.

The Dunes Hotels is a group owning multi star classified hotels and collectively having more than 350 rooms, event and conference facilities, convention centres, club houses and holidays.

• Responsible for all business development activities by researching and developing marketing opportunities and implementing sales plans.
• Analyzing budgets, preparing annual budget plans, scheduling expenses and ensuring the sales achieves the goal.
• Training, scheduling, coach and managing marketing, reservations and sales team.
• Implementing new business plans, advertising and promotions with coordination of other departments.
• Updates job knowledge by participating in educational opportunities, hotel marketing fairs, workshops, media meets, reading professional publications, understanding guests and agents requirements, identifying market trends, gather suggestions to improve business and maintaining business networks.

The Silvertips an EVM Hotels Pvt. Ltd., is a thematic four-star luxury hotel with 65 rooms includes Executive, Superior and Suite rooms, as well as three restaurants, multi fitness center, mini theatre, conference halls, pool, game rooms, and Spa.

• Manage the credit department and make decisions concerning credit limits, setting credit rating criteria, acceptable levels of risk and supporters’ terms.
• Maintaining strong cash flows through efficient payment collections, setting and ensuring compliance with a corporate credit policy.
• Preparing client database, proper client follow-ups and prepare daily and monthly reports to director board and concern departments.
• Responsible and accountable for the entire credit granting process, including the consistent application of a credit policy, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential guests, with the goal of optimizing the mix of company sales and bad debt losses.

• Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
• Balanced daily cash transactions, accurately maintaining financial records for the front office department.
• Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
• Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
• Responsibilities are training or retrain staff as per requirement.
• Handle all conditions such as solve guests’ inquiries, complaints and provide quality customer requirement.
• Initiated to create processes to increase the speed of total work.
• Retain and update all front-office allied reports and documents for future such as monthly RevPAR, ADR, ARR, Credit report etc.
• Possess and accumulate a good relationship with guests and business promoters.
• Managed room inventory to optimize revenue opportunities during high-demand periods.

• Collaborated closely with other departments to meet guest needs and provide best possible experience.
• Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
• Supported team members by offering constructive feedback and coaching as needed.
• Organizing all front-office activities by creating good rapport with staff.
• Motivated all employees to increase their efficiency by organizing different programs.
• Coordinating with other departments for the smooth running of the hotel and fulfill the guest requirements and requests.
• Created and delivered effective training materials and courses.
• Make reservations for hotel as needed and assist and comply with guest room reservation calls.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
• Responded to inquiries from callers seeking information.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Assisting guests warmly, efficiently and professionally, help and coordinate all front-office related duties, check all guests arriving and departing promptly, greet and assist all internal and external guests in a friendly manner.
• Create and update the database with all new and additional guest information.

Successfully completed comprehensive cross-training in in all hospitality departments as well as Accounting, Human Resources, and Marketing at The Silvertips, a movie thematic four-star luxury hotel with 65 rooms, three restaurants, multi fitness center, mini theatre, conference halls, pool, game rooms, and Spa. Recognized as Best Trainee of the Year (2009–2010) for outstanding performance, adaptability, and commitment to service excellence across all departments.

Trained in all departments includes bell-desk and parlor for completing the course-based internship for six months from The KTDC Aranya Nivas a wildlife three-star resort having 30 rooms with suites, premium and deluxe categories.