Arik Harley
St. Catharines,Ontario
Summary
Management being my strong suit, I will excel in any field and I hope to bring my experience and enthusiasm to become an asset to your company.
Accomplished Food & Beverage Manager with a proven track record at Queen's Landing Hotel, enhancing customer satisfaction and reducing operational costs through strategic planning and effective team leadership. Skilled in staff training and issue resolution, adept at fostering customer relationships and optimizing financial performance. Demonstrates strong organizational ability and computer proficiency, ensuring top-notch service delivery and team performance. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Bar Manager
Old Stone Inn Boutique Hotel
01.2024 - Current
- Closed out cash register and prepared cashier report at close of business.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed a strong team amongst the staff with common goals
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
Food & Beverage Outlet's Manager
Queen's Landing Hotel, Vintage Hotel's
07.2020 - 12.2023
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Established team priorities, maintained schedules and monitored performance.
Assistant Manager
Prime Steakhouse, Canadian Niagara Hotels
06.2016 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stock outs while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
Education
Some College (No Degree) - Program Specific in Mixology
Niagara College
Welland, ON 09.2016 - 06.2017
Skills
- Team Leadership
- Staff Training
- Health and safety
- Computer skills in most common programs
- Staff Scheduling
- Organizational ability
- Customer Relationship Building
- Outgoing Personality
- Issue Resolution
- Verbal and written communication
- Work Planning and Prioritization
Languages
English
Full Professional
Timeline
Bar Manager
Old Stone Inn Boutique Hotel
01.2024 - Current
Food & Beverage Outlet's Manager
Queen's Landing Hotel, Vintage Hotel's
07.2020 - 12.2023
Some College (No Degree) - Program Specific in Mixology
Niagara College
09.2016 - 06.2017
Assistant Manager
Prime Steakhouse, Canadian Niagara Hotels
06.2016 - 06.2020
Similar Profiles
Samson NalikaSamson Nalika
Hotel Maintenance and Groundskeeper at Old Stone Inn Boutique hotelHotel Maintenance and Groundskeeper at Old Stone Inn Boutique hotel
THERESE MBAYETHERESE MBAYE
Operations Customer Service Manager at The Alfond INN Boutique HotelOperations Customer Service Manager at The Alfond INN Boutique Hotel
Connie Danissa Najera DilbertConnie Danissa Najera Dilbert
Hotel Front Desk Receptionist at La Placita Inn Boutique HotelHotel Front Desk Receptionist at La Placita Inn Boutique Hotel