Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Samson Nalika

Ontario,Canada

Summary

Dynamic and results-oriented professional with extensive experience in facility maintenance and security. Excelled in safety compliance and customer service, significantly enhancing guest satisfaction and security. Skilled in electronic surveillance and power tool proficiency, demonstrating a keen eye for detail and project design excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hotel Maintenance and Groundskeeper

Old Stone Inn Boutique hotel
Niagara Falls, Ontario
03.2024 - 10.2024
  • Responsible for general lawn maintenance, landscaping, and cleaning debris.
  • Monitor entry and exit points to ensure that only authorized individuals gain access.
  • Create attractive, well-maintained outdoor spaces for guests.
  • Conduct regular patrols of the hotel premises to detect and prevent potential security threats.
  • Maintain a healthy growth environment for both grass and plants by mowing, trimming, pruning, raking, and weeding.
  • Keep the grounds clean and well-maintained at all times.
  • Paint the outdoor bar, curbs, and parking spots.
  • Provide and exceptional customer service as Interact with clients, visitors, and employees in a professional and courteous manner, addressing concerns and providing assistance as needed
  • Installs outdoor lighting and sprinkler systems
  • Builds and renovates stone pathways, patios, and ledges
  • Adheres to all safety precautions
  • Performs various physical duties as assigned
  • Respond to alarms and emergency calls, swiftly assessing situations and assist in taking appropriate action
  • Moves, secures, installs, builds, loads, or unloads materials
  • Performs some specialized tasks which may require on-the job training
  • Effectively use heavy and light equipment, depending on the assignment
  • Moves items from place to place, according to direction from the facility supervisor

Security Officer

Movenpick Grand Doha Resort & Convention
, Qatar
12.2020 - 05.2023
  • Patrol all areas of the property, and assist guests with room access.
  • Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire life safety systems.
  • Lock property entrances when required.
  • Conduct daily physical hazard inspections, respond to accidents, contact EMS, or administer first aid/CPR as required.
  • Assist guests and employees during emergency situations.
  • Notify appropriate individuals in the event of accidents, attacks, or other incidents.
  • Defuse guest and employee disturbances.
  • Call for outside assistance if necessary.
  • Complete incident reports to document all Security/Loss Prevention-related incidents.
  • Handle all interruptions and complaints.
  • Resolve safety hazard situations.
  • Escort any unwelcome persons from the property without interrupting the orderly flow of property operations.
  • Report to scenes of vehicle accidents or thefts.
  • Call for assistance using proper code responses.
  • Complete a Loss Prevention shift summary/daily activity report.
  • Maintain the confidentiality of all security, loss prevention, and property reports/documents; release information only to authorized individuals.
  • Conduct investigations, and gather evidence.
  • Conduct interviews with relevant parties.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications; ensure that uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; and thank guests with genuine appreciation.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely.
  • Develop and maintain positive working relationships with others, and support the team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Visually inspect tools, equipment, or machines (e.g., to identify defects).
  • Enter and locate work-related information using computers and/or point-of-sale systems.
  • Move at a speed required to respond to work situations (e.g., run, walk, jog).
  • Stand, sit, or walk for an extended period of time, or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects weighing in excess of 75 pounds with assistance.
  • Grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
  • Move through narrow, confined, or elevated spaces.
  • Move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Familiar with all procedures related to fire prevention and evacuation, and to ensure prompt decision-making with regard to the safety and security of guests and staff.
  • Performs all duties common to Security Officers, and any other tasks as stipulated by his Security Director, Assistant Security Manager, Supervisor, or Security team leader.

Security Guard

BPS Security
, Kenya
01.2019 - 11.2020
  • Ensured adherence to BPS policies, procedures, and SOPs/guidelines.
  • Ensured adherence to security and risk management policy and procedures.
  • Implementation of the Security Management Plan, SOPs, and associated documents.
  • Cultivating a transparent, accountable, and analysis-driven security culture across the assignment.
  • Patrol industrial and commercial premises to prevent and detect signs of intrusion, and ensure the security of doors, windows, and gates.
  • Secured premises and personnel by guarding and patrolling.
  • Operate detecting devices to screen individuals, and prevent the passage of prohibited articles into restricted areas.
  • Monitor and authorize the entrance and departure of employees, visitors, and other persons to guard against theft and maintain the security of the premises.
  • Write reports of daily activities and irregularities, such as equipment or property damage, theft, the presence of unauthorized persons, or unusual occurrences.
  • Call the police or fire departments in cases of emergency, such as a fire or the presence of unauthorized persons.
  • Escort or drive a motor vehicle to transport individuals to specified locations or parking.
  • Inspect and adjust security systems, equipment, and machinery to ensure operational use, and to detect evidence of tampering.
  • Any other duties assigned by the supervisor.
  • Reviewed security logs to ensure proper documentation was maintained.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Provided customer service assistance to staff and visitors in a professional manner.
  • Answered questions from the public regarding facility rules and regulations.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.

Education

GED -

Saint Ann Adult Learning Center
Niagara Falls, ON
03-2025

First Aid Training - Emergency With CPR C -

Maple Protection Services
Hamilton, ON
07-2024

Ontario Security Training -

Canada Guard Security Inc
Toronto, ON
07-2024

Skills

  • Safety compliance
  • Facility maintenance and repair
  • Power tool proficiency
  • Detail-oriented
  • Maintenance management
  • Customer service
  • Project design
  • Access control
  • Electronic surveillance
  • Alarm and CCTV monitoring
  • High level of integrity
  • Interior and exterior patrol

Certification

Ontario Driving Class G

Ontario Security

Languages

English
Professional

Timeline

Hotel Maintenance and Groundskeeper

Old Stone Inn Boutique hotel
03.2024 - 10.2024

Security Officer

Movenpick Grand Doha Resort & Convention
12.2020 - 05.2023

Security Guard

BPS Security
01.2019 - 11.2020

Ontario Driving Class G

Ontario Security

GED -

Saint Ann Adult Learning Center

First Aid Training - Emergency With CPR C -

Maple Protection Services

Ontario Security Training -

Canada Guard Security Inc

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Samson Nalika