Jada Smith
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal support worker
Sienna living
01.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Trained and coordinated work of new support workers.
- Monitored clients' overall health and well-being and noted significant changes.
Kennel Attendant
K9 acres
06.2020 - 09.2022
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Crew Team Member
McDonald
05.2015 - 06.2020
- Operated register to process payments and collect cash payment for order totals
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with teammates and accepted coaching from management team.
- Greeted customers at drive-thru and took food orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Certification - Personal support worker
Orillia learning centre
Orillia, ONHigh School Diploma - undefined
Brock secondary school
Cannington, ON06.2019
Skills
- Complaint resolution
- Scheduling
- Coordination
- Staff training
- Microsoft PowerPoint
- Reading comprehension
- Negotiation strategies
- Team collaboration
- Customer service
- Positive and professional
- Tactful and diplomatic
- Stress management
- Adaptive team player
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Languages
English
Native or Bilingual
Certification
- G class driver
- Personal support worker
Timeline
Personal support worker
Sienna living
01.2023 - Current
Kennel Attendant
K9 acres
06.2020 - 09.2022
Crew Team Member
McDonald
05.2015 - 06.2020
High School Diploma - undefined
Brock secondary school
Certification - Personal support worker
Orillia learning centre
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