Amanda Curtis
Cambridge,ON
Summary
Proven track record in enhancing customer loyalty and streamlining payment processes, as demonstrated at Dr Green Lawn Care. Skilled in conflict resolution and data entry, I excel in high-pressure environments, achieving significant improvements in customer satisfaction. My approach combines critical thinking with empathetic customer service, driving positive outcomes and efficient problem-solving.
Overview
18
18
years of professional experience
Work History
Personal Support Worker
Hilltopmanor
10.2017 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Enhanced patient comfort by providing compassionate and attentive personal care.
Collections Agent
Dr Green Lawn Care
05.2013 - 04.2017
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Customer Service Representative
Takhar Group
02.2006 - 01.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
College Diploma With Honours - Personal Support Worker
Trios College
Kitchener, ON05.2016
High School Diploma -
Monsignor Doyle Catholic Secondary School
Cambridge, ON06.2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Payment Processing
- Complaint resolution
- Scheduling
Languages
English
Professional Working
Timeline
Personal Support Worker
Hilltopmanor
10.2017 - Current
Collections Agent
Dr Green Lawn Care
05.2013 - 04.2017
Customer Service Representative
Takhar Group
02.2006 - 01.2011
College Diploma With Honours - Personal Support Worker
Trios College
High School Diploma -
Monsignor Doyle Catholic Secondary School
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<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD