Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Stacey Barletta

Hamilton,ON

Summary

Hardworking and reliable professional with extensive customer service experience including a strong ability in de-escalation and conflict resolution. Offering a consistent positive attitude and pleasant demeanor with great interpersonal skills and. Highly organized, proactive and punctual with team-oriented mentality.

Overview

13
13
years of professional experience

Work History

Personal Support Worker

CBI Home Health
Hamilton
09.2016 - 03.2021
  • Responded promptly to emergency situations involving clients' safety or well-being.
  • Developed positive relationships with patients by demonstrating empathy and respect for their needs.

Customer Service Representative

Pizza Pizza
Hamilton
11.2007 - 07.2016
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Education

Personal Support Worker -

Central Health Institute
Hamilton, ON
07-2016

Bachelor of Kinesiology -

McMaster University
Hamilton, ON
06-2000

Skills

  • Privacy and confidentiality
  • Complaint resolution
  • Customer Relationship Management (CRM)
  • Problem-solving abilities
  • Documentation
  • Tactful and diplomatic
  • De-Escalation Techniques
  • Typing proficiency
  • Active Listening
  • Positive and professional
  • Courteous demeanor
  • Computer Proficiency

Accomplishments

  • CPR/First Aid/AED May 2024

Timeline

Personal Support Worker

CBI Home Health
09.2016 - 03.2021

Customer Service Representative

Pizza Pizza
11.2007 - 07.2016

Personal Support Worker -

Central Health Institute

Bachelor of Kinesiology -

McMaster University

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Stacey Barletta