Jill Crowe

• Visiting clients in their homes to offer various supports in daily living.
• Enhanced patient comfort by providing compassionate and attentive personal care.
• Assisted clients with daily living activities, promoting independence and wellbeing.
• Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
• Collaborated with healthcare professionals to develop customized care plans for individual patients.
• Facilitated mobility assistance for patients requiring help with transfers or ambulation.
• Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
• Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
• Supported meal planning and preparation according to dietary restrictions or preferences of the client.
• Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
• Advocated for client rights and autonomy while navigating the complexities of various healthcare system settings.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Provided safe mobility support to help patients move around personal and public spaces.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation , socialization, and activity while providing personal care assistance.

• Performed technical support for Apple customers and Apple products.
• Performed empathy and de-escalation with frustrated customers.
• Worked and trained as a team to exemplify superior customer service
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

DIETARY AIDE

• Serve meals to residents following Ministry LTC guidelines and procedures.
• Serve meals of various textures according to resident care plans.
• Clean and sanitize dishes, pots and pans.
• Clean and sanitize work areas and dining rooms.
• Take daily temperatures of dishwasher, fridges, and food products.

LAUNDRY AIDE

• Wash, dry, hang and fold residents' laundry and linen
• Gather soiled laundry and linen
• Label residents' clothing
• Returned and put away residents clean clothing daily.
• Stocked linen carts and tub rooms with towels and linen.

COOK:

• Prepared and cooked various dishes and food items for residents in accordance with Ministry of LTC rules and regulations.
• Perform safe food handling of all food products from start to finish.
• Clean and sanitize all work areas.
• Load food carts for dietary aides at each meal.
• Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
• Followed all food safety regulations while preparing meals for patients.
• Take regular temperatures of all food items, ovens, and fridges.
• Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
• Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
• Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
• Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
• Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
• Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
• Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
• Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.