Leteisha Douglas
Mississauga,ON
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Reliable PSW enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Experienced PSW knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.
Overview
15
15
years of professional experience
Work History
Personal Support Worker
QUEENS AVENUE RETIREMENT RESIDENCE
2023.10 - 2023.12
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Enhanced patient comfort by providing compassionate and attentive care,
- Addressing individual needs and preferences.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, and personal grooming.
- Spending time with resident at least 10 minute's having conversation.
Customer Service Representative
BLACKBOX TV & HOME INTERNET
2017.10 - 2023.09
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Child Care Provider
Private Home
2016.09 - 2017.08
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Planned and guided age-appropriate tasks like reading, crafts and 30 minutes per day.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
Bartender
Sports Bar
2009.05 - 2014.03
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Education
No Degree - Personal Support Worker
OXFORD COLLEDGE OF ART,BUSINESS & TECHNOLOGY
Mississauga, ON12.2023
GED -
Peel Continuing Education - Night Night School
Mississauga, ON09.2022
Skills
- Account Updating
- Consultative Sales
- Complaint Resolution
- Call Management
- Problem Resolution
- Customer Relations
- Promotional Support
- Computer Proficiency
- Customer Service
- Credit Adjustments
- Problem-Solving Abilities
- Order Processing
Languages
English
Full Professional
Timeline
Personal Support Worker
QUEENS AVENUE RETIREMENT RESIDENCE
2023.10 - 2023.12
Customer Service Representative
BLACKBOX TV & HOME INTERNET
2017.10 - 2023.09
Child Care Provider
Private Home
2016.09 - 2017.08
Bartender
Sports Bar
2009.05 - 2014.03
No Degree - Personal Support Worker
OXFORD COLLEDGE OF ART,BUSINESS & TECHNOLOGY
GED -
Peel Continuing Education - Night Night School
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