Summary
Overview
Work History
Education
Skills
Languages
Certification
Extracurricular activities
Timeline
Websites
Generic

Jacob Kaippallil Mathew

Summary

Detail-oriented Consumer Insights professional with expertise in survey data interpretation, digital behavior analysis, and client-focused reporting. Skilled in extracting actionable insights from large datasets using Excel, Power BI, Tableau, and Python. Proven track record of crafting data-driven stories to support strategic decision-making and enhance customer satisfaction. Passionate about digital transformation, adept at translating complex data into clear recommendations for stakeholders. Proficient in MS Office Suite, experienced in presenting findings through impactful visual and written communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Post Office Manager

Shoppers Drug Mart
03.2021 - 08.2024
  • Managed operations, optimized workflows, and ensured regulatory compliance, improving efficiency and customer satisfaction rates by 10%.
  • Led a team, enhancing overall performance and achieving a reduction in processing time by 15%.
  • Hired, trained, and evaluated the performance of 10 employees, fostering a positive work environment and increasing employee satisfaction by 10%.
  • Developed strong relationships with local businesses to increase bulk mailing contracts and grow revenue streams.
  • Increased employee satisfaction by providing ongoing training and support in a positive work environment.

Post Office Manager

Shoppers Drug Mart
09.2018 - 02.2020
  • Streamlined postal operations by implementing efficient sorting and delivery processes.
  • Reduced customer waiting times through the optimization of staff scheduling and task management.

Store Supervisor & Clerk

Shoppers Drug Mart
09.2017 - 08.2018
  • Supervised store operations and postal services, ensuring high customer service standards.
  • Assisted in managing transactions, inventory, and daily logistics.

Student Intern

Desjardins Financial Security Investments Inc.
05.2016 - 08.2016
  • Gained hands-on experience in financial planning and data handling.
  • Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.

Education

Graduate Certificate - Business Analytics

Cambrian College
06.2025

Bachelor of Commerce - Accounting

University of Kerala
Thiruvanathapuram, Kerala

Post Graduate Diploma - Financial Planning

Lambton College
08-2016

Skills

  • Data analysis and interpretation
  • Power BI and Tableau for data storytelling
  • Data extraction, transformation (ETL), and visualization
  • Basic understanding of machine learning techniques
  • Familiarity with digital platforms and customer experience research
  • Advanced Excel and Google Sheets proficiency
  • Microsoft PowerPoint for insight presentations
  • Proficient in Python
  • SQL querying and optimization
  • Experienced in developing structured client deliverables using Microsoft Word
  • Team leadership

Languages

English: Full Professional
Malayalam: Native or Bilingual

Certification

Business Analytics: Data-driven Decision Making, Oct 2024

Extracurricular activities

Team Member, College Volleyball Club Participated in weekly practices and inter-college tournaments; strengthened team coordination, communication, and discipline under pressure.

Timeline

Post Office Manager

Shoppers Drug Mart
03.2021 - 08.2024

Post Office Manager

Shoppers Drug Mart
09.2018 - 02.2020

Store Supervisor & Clerk

Shoppers Drug Mart
09.2017 - 08.2018

Student Intern

Desjardins Financial Security Investments Inc.
05.2016 - 08.2016

Graduate Certificate - Business Analytics

Cambrian College

Bachelor of Commerce - Accounting

University of Kerala

Post Graduate Diploma - Financial Planning

Lambton College

Websites

linkedin.com/in/jacob-kaippallil-mathew-bb912ab4

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Jacob Kaippallil Mathew