Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kavinaly Sriskantharajah

Kavinaly Sriskantharajah

Canadapost Manager
Pickering,ON

Summary

Adaptable Postmaster successful managing team of 1 to 10 in busy post office. Excellent time management and problem-solving abilities. Skilled at opening and closing facility and managing office's inventory. Neat and clean with excellent attention to detail. Friendly Postmaster/manager with 4 years of experience managing daily postal operations. Directs and coordinates operation, management and support services. Develops detailed reports of all post office activities. Proven history of training, managing and evaluating performance for up to 50 employees. Organized Postmaster looking to build upon skills and tackle new responsibilities. Adept at organizing and processing incoming and outgoing mail. Customer-oriented and analytical with sound knowledge of available postal services and postal rates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
9
9
years of post-secondary education
5
5
Languages

Work History

Post Office Manager

Canadapost Dealer
Toronto, ON
06.2019 - Current
  • Hired, trained and evaluated performance of 50 employees.
  • Maintained 100% accuracy through closely auditing and reviewing all documents.
  • Managed daily operations of employee post office.
  • Assisted customers in determining proper postal service to align with individual needs.
  • Increased productivity by 100% through streamlining procedures and daily post office operations.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 90%.
  • Managed flow, operations and management services for over 500 daily post office visitors.
  • manage rent collection and billing for 28 post office boxes.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Developed strong communication and organizational skills through working on group projects.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Passionate about learning and committed to continual improvement.
  • Resolved problems, improved operations and provided exceptional service.
  • Accounts and cash balancing daily and monthly.
  • Hiring thew staff interviewing and short listing
  • Trainning all the post office staffs from past 4 years
  • Great customer service and got many appreciation emails from many canadapost mangers.
  • Fast and energetic.good decision making

Customer Service Representative

Pharmasave Malvern Drug Mart
Toronto, ON
02.2016 - 06.2019
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained up-to-date knowledge of product and service changes.

Business Analyst

Tesync Technology
Colombo, Srilanka
07.2012 - 12.2015
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Had international customers srilanka India tanzaania dubai

Accounts Executive

Malar Hospital
Chennai, India
01.2010 - 05.2012
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.

Education

Bba Businesses Administration - Business

University of Madras Chennai
Chennai
06.2007 - 05.2011

B Music - Music

Music College
Chennai
06.2007 - 04.2012

Skills

    Mail confidentiality

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Timeline

Post Office Manager

Canadapost Dealer
06.2019 - Current

Customer Service Representative

Pharmasave Malvern Drug Mart
02.2016 - 06.2019

Business Analyst

Tesync Technology
07.2012 - 12.2015

Accounts Executive

Malar Hospital
01.2010 - 05.2012

Bba Businesses Administration - Business

University of Madras Chennai
06.2007 - 05.2011

B Music - Music

Music College
06.2007 - 04.2012
Kavinaly SriskantharajahCanadapost Manager