Jacob Kaippallil Mathew
Data Analyst
Ottawa,Ontario
Summary
Detail-oriented and analytical Business Analytics student with a strong foundation in data visualization, SQL, and reporting automation. Proficient in Power BI, Tableau, and Excel. Utilizes these tools to transform raw data into meaningful insights. A natural problem-solver with excellent communication skills. Brings a background in operations management and customer service to effectively address business challenges.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Post Office Manager
Shoppers Drug Mart
Toronto, ON
03.2021 - 08.2024
- Managed operations, optimized workflows, and ensured regulatory compliance
- Led a team, improving efficiency and customer satisfaction
- Hired, trained, and evaluated performance of 10 employees.
Post Office Manager
Shoppers Drug Mart
Calgary, Alberta
09.2018 - 02.2020
- Oversaw postal services, maintaining accurate records and high customer service standards
- Hired, trained, and evaluated performance of 5 employees.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 15%.
Store Supervisor
Shoppers Drug Mart
03.2018 - 09.2018
- Managed daily store operations, supervised employees, and ensured smooth customer interactions
Post Office Clerk
Shoppers Drug Mart
10.2017 - 09.2018
- Assisted in postal operations, managed transactions, and provided customer support
Cashier Customer Service
Shoppers Drug Mart
09.2017 - 03.2018
- Handled transactions, provided excellent service, and resolved customer inquiries
Banquet Server
Radisson
01.2016 - 08.2017
- Provided high-quality service for corporate and private events
Student Internship
Desjardins Financial Security Investments Inc.
05.2016 - 08.2016
- Gained hands-on experience in financial planning and data handling
Education
Graduate - Business Analytics
Cambrian College
Greater Sudbury, ON 09.2024 - 06.2025
Financial Planning and Wealth Management - Business/Commerce
Lambton College Toronto
Toronto, ON 01.2015 - 01.2016
Bachelor of Commerce - Accounting
University of Kerala
Trivandrum,Kerala,India 01.2011 - 01.2014
Skills
SQL
Python
Excel
Google Sheets
data research
organization
strong attention to detail
ability to work independently
highly organized
Operations management
Customer service oversight
Projects Interests
- Report Re-Design & Automation – Built interactive Power BI dashboards to improve business reporting.
- Machine Learning for Data Optimization – Passion for leveraging ML tools for trend analysis.
- Social Media Listening & Market Insights – Interest in using data analytics for consumer behavior research.
Timeline
Graduate - Business Analytics
Cambrian College
09.2024 - 06.2025
Post Office Manager
Shoppers Drug Mart
03.2021 - 08.2024
Post Office Manager
Shoppers Drug Mart
09.2018 - 02.2020
Store Supervisor
Shoppers Drug Mart
03.2018 - 09.2018
Post Office Clerk
Shoppers Drug Mart
10.2017 - 09.2018
Cashier Customer Service
Shoppers Drug Mart
09.2017 - 03.2018
Student Internship
Desjardins Financial Security Investments Inc.
05.2016 - 08.2016
Banquet Server
Radisson
01.2016 - 08.2017
Financial Planning and Wealth Management - Business/Commerce
Lambton College Toronto
01.2015 - 01.2016
Bachelor of Commerce - Accounting
University of Kerala
01.2011 - 01.2014