Karin Doerksen
Calgary,AB
Summary
Dynamic Post Office Manager at Rexall Pharma Plus with a proven track record in customer service and team management. Expert in billing management and regulatory compliance, I successfully enhanced operational efficiency and accuracy. Committed to fostering a positive work environment while driving performance and achieving corporate reporting goals.
Overview
36
36
years of professional experience
Work History
Post Office Manager
Rexall Pharma Plus
Calgary, Alberta
03.2020 - Current
- Assist customers with inquiries, providing information on services offered to determine proper alignment with individual needs.
- Manage the daily operations of the post office with five employees.
- Coach staff to build skills in areas of customer service, and understanding of rules and procedures required.
- Developed and maintain detailed reports of all post office activities on Workflow, etc.
- Use RPOS to manage rent collection and billing for 150 PO Boxes.
- Maintain a high percentage of accuracy by closely auditing and reviewing daily reports.
- Perform duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
Postal Clerk
Rexall Pharmasave
Calgary, Alberta
02.2013 - 03.2020
- Processed incoming and outgoing mail efficiently and accurately.
- Assisted customers with mailing options and service inquiries.
- Sold stamps, tracking services and insurance to customers.
- Answered customer inquiries regarding services provided by the Post Office including package tracking information.
- Handled customer complaints with professionalism and empathy.
General Clerk
Canada Safeway Ltd.
Calgary, Alberta
01.1990 - 01.2007
- Managed the Natural Market department within the store, and was responsible for product management, ordering, and displays.
- Supervised evening staff and dealt with all problem solving relating to customer issues.
Education
Library Information Technology Diploma -
SAIT
Calgary, AB04-2000
Bachelor of Arts - Psychology, English
University of Calgary
Calgary, AB04-1994
Skills
- Customer service
- Team management
- Scheduling
- Regulatory compliance
- Data analysis
- Billing management
- Inventory management
- Corporate reporting
- Postal services knowledge
References
References available upon request.
Timeline
Post Office Manager
Rexall Pharma Plus
03.2020 - Current
Postal Clerk
Rexall Pharmasave
02.2013 - 03.2020
General Clerk
Canada Safeway Ltd.
01.1990 - 01.2007
Library Information Technology Diploma -
SAIT
Bachelor of Arts - Psychology, English
University of Calgary
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