Kristina Corey
Port Alberni,BC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Post Office Manager
Shoppers Drug Mart
Port Alberni
07.2018 - 04.2024
- Oversaw facility maintenance tasks to ensure a safe, clean, and functional workspace for employees and customers alike.
- Fostered a culture of continuous improvement by regularly seeking employee feedback and implementing suggestions for process enhancements.
- Managed inventory control procedures ensuring accurate stock levels were maintained whilst minimizing excess waste.
- Managed a diverse team of postal workers, fostering an inclusive work environment that promoted teamwork and collaboration.
- Ensured compliance with all federal regulations pertaining to postal services, safeguarding both employee safety and customer privacy at all times.
- Maintained excellent customer service standards by addressing complaints, resolving issues, and maintaining open lines of communication with patrons.
- Conducted regular performance evaluations for staff members to identify areas for improvement, set goals, and provide constructive feedback.
- Improved overall productivity with the implementation of new mail processing equipment and technology.
- Assisted customers in determining proper postal service to align with individual needs.
- Hired, trained, and evaluated performance of 5 employees.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates.
- Managed daily operations of 6-employee post office.
- Used Canada Post Software to manage rent collection and billing for 60 post office boxes.
- Developed and maintained detailed reports of all post office activities using Canada Post Software.
Housing Coordinator/Phone Operator
KUU-US Crisis Line Society
Port Alberni
12.2014 - 07.2017
- Maintained database of housing resources, landlords and management companies.
- Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
- Oversaw the leasing process from initial inquiry through move-in preparations to ensure seamless transitions for new tenants.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse.
Daycare Provider
Various Families
Port Alberni
04.2010 - 11.2014
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
Cashier/Customer Service Manager
Walmart
Port Alberni
08.2008 - 03.2010
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Customer Service Representative
NCO
Nanaimo
09.2007 - 06.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Basic Bookkepping
North Island College
Port Alberni, BC2019
GED - undefined
Malaspina College (now VIU)
Nanaimo06.2000
Skills
- Punctual
- Time Management
- Respectful
- Personable
- Basic Computer Skills
- Trustworthy
- Cultural Awareness
- Workload prioritization
- Operations management
- Mail delivery
- Fraud prevention
- Personnel supervision
- Money orders
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Cash handling
- Customer relations
- Employee training
Certification
- December 2014 - Crisis Intervention Training and Certification
- November 2015 - Food Safe
- January 2018 - Serving it Right
Languages
English
Timeline
Post Office Manager
Shoppers Drug Mart
07.2018 - 04.2024
Housing Coordinator/Phone Operator
KUU-US Crisis Line Society
12.2014 - 07.2017
Daycare Provider
Various Families
04.2010 - 11.2014
Cashier/Customer Service Manager
Walmart
08.2008 - 03.2010
Customer Service Representative
NCO
09.2007 - 06.2008
GED - undefined
Malaspina College (now VIU)
Basic Bookkepping
North Island College