Ishvandan Singh

• Property Management & Maintenance: Managed daily operations for a residential building with over 200 units, overseeing maintenance, safety, and tenant satisfaction. Developed a proactive approach to building system inspections and maintenance, resulting in a 20% reduction in service requests.
• Resident Relations & Customer Service: Handled over 50 resident and guest inquiries daily, maintaining a 98% satisfaction rate through prompt issue resolution and excellent communication. Facilitated tenant move-ins and move-outs, ensuring a seamless transition for residents.
• Security & Compliance: Administered building access and security systems, ensuring full compliance with local safety regulations. Regular security audits contributed to a 15% decrease in unauthorized access attempts, enhancing tenant safety.

Compliance with regulations: Verified compliance with safety and operational protocols in Toronto, such as legal ID checks, monitoring for banned items, and enforcing dress code and behavior rules. These abilities are applicable to implementing building regulations and overseeing tenant adherence in property management positions.

Conflict Resolution: Employed advanced methods to calm situations and address conflicts, effectively handling aggressive behavior to maintain a secure atmosphere. This experience is important when dealing with disagreements between tenants or finding solutions to conflicts in a residential environment.

Leadership of Team: Directed a group of 7 security staff, delegating responsibilities, holding meetings, and maintaining high levels of performance. This shows effective leadership and coordination abilities, useful for supervising property teams or sales staff.

Management of Incidents & Crowds: Oversaw large groups of 400-500 individuals, guaranteeing safety and adherence to local rules. This focus on specifics and crowd management expertise can be utilized for supervising property functions or handling tenant meetings.

• Leadership & Team Management: Quickly promoted to team leader after exceeding sales targets. Led a team of 5, driving a 20% increase in sales within three months by implementing effective strategies and monitoring individual performance.
• Sales & Client Relations: Consistently achieved a 40% conversion rate by addressing customer concerns and closing deals. Built strong relationships with clients, which is essential for securing leases and negotiating contracts in property management.
• Problem Solving & Adaptability: Effectively resolved client objections and challenges on the spot, often leading to immediate contract signings. This hands-on experience is valuable in resolving tenant issues or property-related concerns.
• Time Management & Goal Achievement: Organized team schedules and set clear performance goals to ensure sales targets were met. These time management skills are transferable to overseeing multiple tasks in property management and ensuring projects are completed efficiently.