Summary
Overview
Work History
Education
Skills
Timeline
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Henry Okpala

Toronto,Canada

Summary

Security Guard/Concierge with 4+ years' experience in customer service and property security. Skilled in access control, emergency response, loss prevention, CCTV monitoring, and fire safety protocols. Proven team leader with strong organizational and problem-solving abilities. Scored 90% on the Private Security Guard Exam; certified in Emergency First Aid and CPR.

Overview

4
4
years of professional experience

Work History

Security Guard/ Concierge

Elite Residential Concierge Services Inc
07.2021 - 04.2025
  • Built strong relationships with property management, concierge teams, maintenance staff, and condo board members while delivering high-level customer service to residents and visitors.
  • Managed daily incident reports, key logs, access control system updates, and front desk organization.
  • Trained new concierge staff on access control, patrol procedures, emergency response, de-escalation, and customer service standards.
  • Maintained updated emergency contact lists and conducted daily parcel audits for resident deliveries.
  • Led investigations using CCTV footage, loss prevention and access control systems to identify and report security breaches.
  • Conducted patrols, monitored alarms, and safeguarded property and people from threats such as fire, vandalism, and unauthorized access.

Security Guard

Paragon Security
09.2022 - 08.2023
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked and verified photo identification prior to granting facility access to eliminate unauthorized visitors.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Monitored CCTV cameras and alarm systems for security breaches and updated shift logs and daily reports to document security activities.
  • Conducted training sessions for new security personnel and maintained effective communication with the security team and building supervisors using two-way radios, mobile phones, and other technological devices to ensure compliance with security protocols.

Education

Bachelor of Science - Biology

York University
Toronto, ON
01.2021

Skills

  • Leadership
  • Problem Solving
  • Attention to Detail
  • Communication
  • Team Player
  • Superb CCTV surveillance skills
  • Access Control
  • Emergency Response
  • Customer Service
  • First aid administration
  • Fire Safety
  • Report Writing

Timeline

Security Guard

Paragon Security
09.2022 - 08.2023

Security Guard/ Concierge

Elite Residential Concierge Services Inc
07.2021 - 04.2025

Bachelor of Science - Biology

York University

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Henry Okpala