KAJAL CHHABRA
Burlington
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge/Security Guard
IGUARD360 SECURITY
06.2022 - 07.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Customer Service Representative
HAMILTON MANAGEMENT GROUP
02.2023 - 05.2023
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Food Service Supervisor
Charcoal Pit
06.2021 - 06.2022
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
Customer Service Cashier
Burrito Boyz
02.2020 - 06.2021
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Answered phone calls to assist customers with questions and orders.
Education
Environmental Technician - Science
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2021
Bachelor of Science - Science
S.R. Govt.College
Amritsar,India05.2018
Skills
- Staff Leadership
- Time Management
- Billing and Payment Processing
- CCTV Surveillance
- Basic First Aid
- Complaint Resolution
- Cash Handling
- Staff Supervision
- Front Desk Operations
- Friendly Customer Service
- Point of Sale POS Software
- Microsoft Word/ Excel
Certification
- First aid and CPR Certification
- Security License
- Home Care Assistance certification
- UNCC: Climate certification.
Timeline
Customer Service Representative
HAMILTON MANAGEMENT GROUP
02.2023 - 05.2023
Concierge/Security Guard
IGUARD360 SECURITY
06.2022 - 07.2023
Food Service Supervisor
Charcoal Pit
06.2021 - 06.2022
Customer Service Cashier
Burrito Boyz
02.2020 - 06.2021
Environmental Technician - Science
Mohawk College of Applied Arts And Technology
Bachelor of Science - Science
S.R. Govt.College
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