Ishrat Ara Haidary
Surrey,Canada
Summary
I am a person who values caring, love, and building relationships. I approach every interaction with empathy, seek to understand others' perspectives and invest time and energy into building solid connections. I find joy in caring for others and seeing the positive impact I can have. I strongly believe in the quote from the book "A Promised Land," where the writer says that empathy doesn't just make you good-hearted but makes you more effective at your job.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Advisor
BCAA
07.2023 - Current
- Assist members in assessing their insurance needs and provide customized insurance solutions.
- Process insurance policy applications, endorsements, and renewals accurately and efficiently
- Explain insurance coverage, terms, and conditions to members, addressing any questions or concerns
- Maintain accurate and organized records of insurance transactions and member interactions
- Participate in ongoing training and professional development to stay informed and compliant with industry standards
Customer Service Representative
Panago Pizza
04.2023 - 12.2023
- Provided exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring a positive dining experience, which helped build customer loyalty and retention.
- Demonstrated strong product knowledge, answering questions about the menu, special offers, and promotions, similar to offering beauty product recommendations to customers.
- Managed fast-paced situations efficiently, including handling large volumes of customer orders, ensuring quick and accurate service.
- Maintained a friendly and professional demeanor at all times, helping customers feel comfortable and confident in their choices—paralleling how a beauty advisor guides customers in selecting the right beauty products.
- Processed transactions accurately using the POS system, ensuring seamless payment processing and maintaining the accuracy of customer orders.
- Worked collaboratively with a team to ensure the restaurant met service targets, creating a positive work environment focused on teamwork and customer satisfaction.
Teacher
Maple Leaf International School Dhaka
09.2017 - 02.2023
- Created and implemented daily and unit lesson plans for the students, administered testing, and tracked and analyzed class performance
- Conducted group and one-on-one math, reading, and writing activities
- Developed excellent rapport with students
- Fostered a classroom environment conducive to learning and promoting excellent student engagement
- Conducted parent conferences
Customer Associate, Marketing and Social media
MIB Spirit - Made in Bangladesh
06.2014 - 01.2017
- Developed the copies (articles, web content & product details) for the brand's e-commerce site
- Developed engaging copies for the brand on social media platforms (Facebook & Instagram) targeted at product-specific niches
- Managed customer inquiries and complaints through various channels, including phone, email, and social media
- Assisted in developing and executing social media campaigns to increase brand awareness and engagement
- Used social media analytics to measure the success of campaigns and adjust strategies as needed
- Skilled in customer service, including managing inquiries and complaints through various channels
- Experience in marketing, including creating and editing marketing materials such as brochures, flyers, and digital ads
- Highly organized and detail-oriented
- Proficient in Microsoft Office Suite and Google Analytics
Content Writer
MIB Spirit - Made in Bangladesh
06.2014 - 01.2017
- Ability to generate content in a clear and precise manner
- Exceptional written and verbal communication skills
- Extensive knowledge of Google key word research tools
- Ability to write content according to international & domestic clients requirements
- Possess excellent organizational and management skills
- Excellent knowledge of grammar and use of punctuation marks
- In-depth knowledge of on-line research with excellent analytical skills
- Ability to write in a variety of styles and formats for multiple audiences
- In-depth knowledge of writing resumes and cover letters
- Target oriented and ability to perform tasks within limited period of time
Education
Association Certified Chartered Accountants -
Chartered University College
06.2019
GCE O-Levels & GCE A-Levels -
Maple Leaf International
01.2013
Skills
- Beauty Services
- Technical & Administrative Skills
- Customer Relationship Building
- Sales & Retail Skills
- Collaboration
- Communication & Interpersonal Skills
- Cash Flow Management
- Brand Management
- Bilingual
Certification
Fundamentals of Insurance
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Timeline
Insurance Advisor
BCAA
07.2023 - Current
Customer Service Representative
Panago Pizza
04.2023 - 12.2023
Teacher
Maple Leaf International School Dhaka
09.2017 - 02.2023
Customer Associate, Marketing and Social media
MIB Spirit - Made in Bangladesh
06.2014 - 01.2017
Content Writer
MIB Spirit - Made in Bangladesh
06.2014 - 01.2017
GCE O-Levels & GCE A-Levels -
Maple Leaf International
Fundamentals of Insurance
Association Certified Chartered Accountants -
Chartered University College
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