Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MARIAM NASEER

Richmond,BC

Summary

Qualified professional with strong task prioritization skills. Proven ability to build positive client relationships and contribute effectively to team success. Committed to personal and organizational growth through leveraging training and experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Membership Advisor

BCAA
07.2023 - Current
  • Resolved member issues promptly and professionally, demonstrating empathy and understanding while maintaining company policies.
  • Collaborated with team members to achieve monthly membership goals and maintain high levels of satisfaction among existing members.
  • Contributed to a positive work environment by actively participating in staff meetings and training sessions.
  • Continuously improved personal sales techniques through ongoing professional development opportunities.
  • Maintained accurate records of all membership transactions, ensuring proper billing and payment processes were followed.

Hostess

Earls Kitchen + Bar
10.2023 - 03.2024
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Answered customer questions about hours, seating, and menu information
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Beauty Advisor

Sephora
09.2022 - 10.2023
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Maintained counter and display areas for cleanliness and organization
  • Identified skin and hair needs of customers to provide assistance in choosing best products
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection
  • Processed payments, entering sales in register for prompt customer service
  • Arranged merchandise to present visually appealing displays and attract clientele
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices
  • Trained new staff in product knowledge and customer service protocols
  • Trained with expertise knowledge with multiple brands
  • Worked to meet or exceed special targets for Beauty Insider applications, Multiworlds and specific product promotions
  • Won Multiworld basket contest (made the highest number of multiworld baskets in a day).

Education

Bachelor of Science - Medicine

Shihezi University School of Medicine
China
02.2024

Skills

  • Customer experience management
  • Goal-Oriented
  • Member relations
  • CRM Software Experience
  • Sales strategy
  • Teamwork and Collaboration
  • Problem-Solving
  • Excellent Communication
  • Sales closing
  • Analytical Skills

Certification

  • Serving It Right- 2951375
  • YuSchool Graduate-2023

Languages

English

Timeline

Hostess

Earls Kitchen + Bar
10.2023 - 03.2024

Membership Advisor

BCAA
07.2023 - Current

Beauty Advisor

Sephora
09.2022 - 10.2023

Bachelor of Science - Medicine

Shihezi University School of Medicine

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MARIAM NASEER