AMIT MAKKAR
Surrey,Canada
Summary
Motivated and results-oriented professional with a strong background in client relations, sales growth, and business operations. Experienced in leading teams, exceeding revenue goals, and ensuring exceptional customer satisfaction. Proven entrepreneurial success in retail and service industries, with a track record of building long-term client relationships. Seeking to leverage communication skills, business acumen, and goal-driven mindset to excel as an Insurance Broker.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Freshslice Pizza
01.2022 - Current
- Managed daily operations including budgeting, scheduling, and performance management to maximize efficiency and profitability.
- Achieved highest store sales in history for two consecutive periods through strategic promotions and exceptional service delivery.
- Developed marketing initiatives such as product sampling and targeted couponing to attract new clients and retain existing ones.
- Trained and coached team members to deliver top-tier customer service, increasing client satisfaction scores.
- Resolved customer concerns promptly and professionally, fostering repeat business.
Assistant Store Manager
A&M; Enterprises
01.2023 - 07.2024
- Boosted sales by 150% through team coaching and refined sales strategies.
- Oversaw payroll, expenses, and inventory to ensure cost efficiency and financial accuracy.
- Created balanced staff schedules to maintain service standards while managing labor costs.
Team Member
Freshslice Pizza
01.2022 - 01.2023
- Performed cash handling, POS transactions, and store opening/closing procedures with accuracy and integrity.
- Assisted in maintaining stock levels and operational readiness.
Owner & Manager
Makkar Dupatt Store
01.2018 - 01.2022
- Launched and operated a successful retail business, achieving 35% net profit within the first year.
- Handled all aspects of business operations including supplier negotiations, pricing strategy, and customer relations.
- Built a loyal client base through personalized service and consistent product quality.
Operations Manager
RP Embroidery
01.2015 - 01.2018
- Managed daily operations for a custom embroidery business, overseeing production, quality control, and delivery timelines.
- Cultivated strong relationships with wholesale and retail customers to secure repeat contracts.
- Introduced process improvements that enhanced production efficiency and reduced waste.
Education
Associate in Arts (A.A.) - Digital Media Communications
Columbia College
Vancouver, BC12.2024
Skills
- Client Relationship Management
- Sales & Business Development
- Negotiation & Conflict Resolution
- Financial Planning & Budgeting
- Event Organization & Fundraising
- Team Leadership & Training
- Compliance & Policy Adherence
- Time Management & Organization
Accomplishments
-
Certification
Food Safe
Languages
English – Fluent
Hindi – Fluent
Punjabi
Native or Bilingual
Timeline
Assistant Store Manager
A&M; Enterprises
01.2023 - 07.2024
Manager
Freshslice Pizza
01.2022 - Current
Team Member
Freshslice Pizza
01.2022 - 01.2023
Owner & Manager
Makkar Dupatt Store
01.2018 - 01.2022
Operations Manager
RP Embroidery
01.2015 - 01.2018
Associate in Arts (A.A.) - Digital Media Communications
Columbia College
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