Summary
Work History
Education
Work Availability
Skills
Quote
Timeline
Volunteer

Diane Murray

Office Manager
Hamilton,ON

Summary

Innovative and goal-oriented Management professional committed to excellence. Dedicated team player skilled at mediation and conflict resolution. Enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Work History

Manager

Just For You Reapirs
New Dundee, Ontario
01.1996 - 09.2015
  • Administer assistance as needed, schedule meetings, coordinating communication with vendors, copy, scan, and file documents as needed
  • Spearheaded company growth - sales of $50k to $500k
  • Meticulously performed bookkeeping to ensure seamless and accurate cash flow
  • Maintain inventory levels and office equipment
  • Implement systems to ensure timely completion of client's regular services/ maintenance
  • Solving/troubleshooting problems as required and implement changes to maximize efficiencies
  • Collaborate and participate in trouble shooting and repairing mechanical issues
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Passionate about learning and committed to continual improvement.
  • Successfully operated heavy equipment such as forklifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Gained strong leadership skills by managing projects from start to finish.

Foster Parent

01.2011 - 01.2020
  • Fostering a total of 8 children, ages ranging from 2-15, (Nairn Family Homes)
  • Guiding, mentoring and emulating life skills for children
  • Providing a warm, nurturing environment with guidance and supervision that is appropriate to the child's needs and ethnic or cultural heritage of each child
  • Lead member of a care team – developing and implementing a care plan and sharing in regular communication with the child's family, social workers, as well as other professionals
  • Emotional care, including love and inclusion
  • Nurturing of both intellectual and emotional development
  • Co-ordinate all appointments in regard to child's well being such as medical, specialists, school, social service, recreation etc.
  • Helped reunify birth families through coordinated visitation strategies.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Assisted children through recovery from difficult home or school situations.
  • Cared for medically fragile children in need of extensive support.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Reduced problem behaviors with positive reinforcement and supportive techniques.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Developed and implemented strategies to reduce and prevent family conflict.
  • Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
  • Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
  • Developed and implemented programs to support children's mental health and well-being.
  • Documented data and completed accurate updates to case records.
  • Lead individualized and group counseling sessions with children and families.
  • Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
  • Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
  • Maintained detailed case histories, metrics and reports to meet strict standards.

  • Worked with educational team to develop Individual Education Plans (IEPs) for students.

Independent Consultant/ Sales Manager

Mary Kay
01.1998 - 09.2021


  • Organize and facilitate group sales, product promotions and networking events
  • Tend to all incoming public inquiries, phone, email and walk ins
  • Provide frontline sales and service to existing clients and prospecting customers
  • Coordinate and process sales agreements and related company contracts
  • Top sales consultant with over 30k in sales out of a team of 100
  • Top recruiter 8 times out of a team of 100
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Organized and analyzed primary and secondary research to understand industry, market and company trends.
  • Integrated technology and business operations to identify targeted solutions to customer issues.
  • Handled confidential customer business and operational information.
  • Kept consistent inventory and placed orders for new product stock.
  • Conducted meetings with clients to determine project intent, requirements and budgets.
  • Implemented practices and procedures to reduce expenditures and increase savings.
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • Oversaw team of 20 consulting professionals, encouraging sales and training members on effective strategies.
  • Onboarded and managed new client accounts to boost retention rates.
  • Planned and executed sales events in both online and in-person formats.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.

Personal Support Worker

Living Stratford And London Locations CBI Markham
01.2019 - Current


  • Provide wellness support and checks to residents, assist with resident programs
  • Working with elderly patients and providing one-on-one care such as assisting with personal care, meal preparation, and light housekeeping
  • Ensuring the fulfillment of individual goals and needs as instructed in the client's support plans
  • Helping clients with leisure activities
  • Ensuring the health, safety, welfare, and independence of clients
  • Assisting and satisfying the social and emotional needs of a client
  • Documenting and recording daily care reports which may include resident incident reports, restraint monitoring, and medication administration, tracking of daily progress or decline
  • Adhering to the Occupational Health and Safety Regulations set by the province
  • Provide personal care for adults and children with physical and intellectual disabilities in a home, institutional and group home setting
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Scheduled daily and weekly care hours for client caseload.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Completed regular check-ins and progress report for each client.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Education

PSW Certificate - Health Care Support Worker

Sheridan College
10.2021

F.E.E.L. Facilitator - Equine Assisted Learning

Horse Spirit Connections
Tottenham, ON
10.2018 - 05.2019

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Team Bonding
  • Team Leadership
  • Verbal and Written Communication
  • Customer Relationship Management
  • Staff Management
  • Time Management
  • Event Coordination
  • Project Management
  • Billing and Invoicing
  • Conflict Management
  • Excellent Multitasking Abilities
  • Workflow Optimization
  • Meeting Coordination and Support
  • Clerical Support
  • Email Correspondence
  • Customer Service Management
  • Leadership and Change Management
  • Organizational Skills
  • Senior Leadership Support
  • Administrative Oversight
  • Business Administration
  • File and Data Retrieval Systems
  • Handling Complaints
  • Vendor Liaising
  • Accounts Payable and Receivable
  • Office Supplies and Inventory
  • Inquiry Requests
  • Client Correspondence
  • Staff Training
  • Coaching and Training
  • Administration and Operations
  • Reading Comprehension
  • Training and Development
  • Mail Handling
  • Mobility Support
  • Personal Care Support
  • Clinical Documentation
  • Privacy and Confidentiality
  • Interdisciplinary Care
  • Assisting with Daily Living
  • Client Relationship Management
  • Client Requirements
  • Compassionate Client Care
  • Continuous Development
  • Community Assistance Knowledge
  • Personalized Support
  • Direct Supervision
  • Safety Behaviors
  • Key Performance Indicators (KPI)
  • Communication Assistance
  • Social Perceptiveness

Quote

Every achievement, big or small, begins in your mind.
Mary Kay Ash

Timeline

Personal Support Worker

Living Stratford And London Locations CBI Markham
01.2019 - Current

F.E.E.L. Facilitator - Equine Assisted Learning

Horse Spirit Connections
10.2018 - 05.2019

Foster Parent

01.2011 - 01.2020

Independent Consultant/ Sales Manager

Mary Kay
01.1998 - 09.2021

Manager

Just For You Reapirs
01.1996 - 09.2015

PSW Certificate - Health Care Support Worker

Sheridan College
Diane MurrayOffice Manager