Summary
Overview
Work History
Education
Skills
Timeline
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ISABEL SAVRNOCH

Burlington,ON

Summary

Dedicated professional with strong skills in customer service, problem-solving, and conflict resolution, gained through extensive experience in retail and customer-facing roles. Eager to leverage expertise as a Customer Experience Representative to enhance team success and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Customer Experience Representative, RCC

City of Burlington,
04.2023 - Current
  • Provide superior customer service by greeting customers, engaging them in friendly conversation and addressing their inquiries promptly.
  • Handle daily POS transactions such as debit, credit, cheques, refunds and bill adjustments.
  • Assist with the organization and set-up of large tournaments and events.
  • Rent merchandise to customers, and answer any questions they may have about the rentals.
  • Train new staff members on Pro Shop procedures and operations.
  • Assist customers in person, and over the phone with website navigation, general account inquiries and online bookings.
  • Document and issue compensation for volunteers.
  • Regularly handle and resolve customer complaints in a courteous and efficient manner.
  • Operate office equipment including computers, printers, copiers and scanners.

Retail Sales Associate

Winners/Marshalls, TJX Canada
01.2017 - 04.2023
  • Maintained a clean, organized inventory and curated displays of seasonal products for easy customer shopping.
  • Warmly greeted customers and did everything possible to go above and beyond to ensure they have a pleasant shopping experience.
  • Independently handled large amounts of cash, and prepared bank deposits and change orders when working in cash office.
  • Routinely handled POS system transactions to maintain efficient and accurate cash flow, including debit, credit, cash, refunds, and exchanges.
  • Developed strong interpersonal skills to effectively communicate with customers and coworkers.
  • Provided friendly and knowledgeable assistance to customers on the sales floor.
  • Utilized problem solving techniques for difficult transactions or returns.

Paralegal Field Placement Student

Jag Virk Criminal Lawyers
03.2022 - 08.2022
  • Processed client intakes.
  • Updated and organized client files both physically, and through Microsoft Office.
  • Reviewed disclosure and completed disclosure memos.
  • Handled sensitive and personal information with discretion and confidentiality.
  • Maintained contact with clients to ensure that all deadlines were met throughout the legal process.
  • Provided administrative support to the Paralegal by preparing correspondence, organizing files, and conducting research.
  • Maintained legal calendar, scheduling appointments and providing reminders of court appearances.
  • Delivered important documents to courthouses.

Hostess

Paradiso Restaurant
09.2015 - 01.2017
  • Welcomed guests into the restaurant and created meaningful conversation in an outgoing and friendly manner.
  • Organized reservations and special events.
  • Demonstrated flexibility by helping out in other areas of the restaurant as needed.
  • Performed cashier duties when needed, such as taking payments from guests or ringing up orders at the register.
  • Managed the phone line efficiently during peak hours of operation.

Education

High School Diploma -

M.M Robinson High School
Burlington, ON
06.2018

Skills

  • Multitasking
  • Excellent Communication
  • Microsoft Office
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Organizational Skills
  • File Maintenance
  • Conflict Resolution

Timeline

Customer Experience Representative, RCC

City of Burlington,
04.2023 - Current

Paralegal Field Placement Student

Jag Virk Criminal Lawyers
03.2022 - 08.2022

Retail Sales Associate

Winners/Marshalls, TJX Canada
01.2017 - 04.2023

Hostess

Paradiso Restaurant
09.2015 - 01.2017

High School Diploma -

M.M Robinson High School

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ISABEL SAVRNOCH