Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabrielle Guilbault

Gabrielle Guilbault

Burlington,ON

Summary

Passionate about clean beauty, sustainable living, and — above all — ensuring customer satisfaction, I have spent the past four years proudly contributing to the growth of The Kind Matter Company in the Kerr Village community. As store manager, I have led my own team, gaining valuable experience in employee relations and leadership. With full autonomy over daily operations, I have developed a strong self-starter mindset and consistently ensured our space remained warm, welcoming, and inspiring for our customers. While I am incredibly proud of what we have accomplished and remain deeply connected to the shop, I am searching to challenge myself further and explore new opportunities within the broader industry.

Overview

15
15
years of professional experience

Work History

Store Manager

The Kind Matter Company
07.2021 - Current
  • Nurtured a community-focused retail space dedicated to clean beauty and sustainable living, fostering meaningful connections with customers.
  • Delivered personalized customer service by identifying client needs, offering tailored solutions, and resolving concerns with care and efficiency.
  • Developed and implemented store protocols and procedures to streamline daily operations while upholding company values.
  • Led, coached, and supported a dynamic team, maintaining clear communication to ensure a safe, collaborative, and inspiring workplace.
  • Oversaw all aspects of store management with autonomy, consistently driving a welcoming atmosphere and positive customer experiences.


Flight Attendant

Air Canada
12.2012 - 01.2018
  • Enhanced the passenger experience by delivering attentive in-flight service, anticipating individual needs, and ensuring comfort and safety throughout the journey.
  • Maintained composure, flexibility, and professionalism in the face of schedule changes, delays, and challenging situations, consistently fostering a positive atmosphere onboard.
  • Upheld the highest safety standards through recurrent annual training, remaining current on evolving policies and procedures while strengthening situational awareness and emergency preparedness.
  • Collaborated with crew members to support seamless operations and deliver an exceptional travel experience for all passengers.


Beauty Advisor

Holt Renfrew
09.2010 - 11.2015
  • Educated clients on makeup techniques and product application, empowering them to confidently recreate looks at home.
  • Drove sales growth by skillfully upselling and cross-selling products tailored to individual client needs and preferences.
  • Stayed informed on industry trends, best-sellers, and emerging products to provide knowledgeable, up-to-date recommendations.
  • Created a welcoming and personalized customer experience that built trust, loyalty, and repeat business.

Education

Certificate - Makeup Artistry

Blanche Macdonald
Vancouver, BC
05-2010

High School Diploma -

École Voyageur
Cold Lake, AB
06-2005

Skills

  • Customer service and conflict resolution
  • Sustainable advocacy and education
  • Store operations: promotions, events, workshops, e-commerce
  • Retail analytics and sales reporting
  • Staff recruitment, training and development
  • Vendor relations
  • Visual merchandising
  • Inventory management
  • Budget adherence

Languages

English
French

Timeline

Store Manager

The Kind Matter Company
07.2021 - Current

Flight Attendant

Air Canada
12.2012 - 01.2018

Beauty Advisor

Holt Renfrew
09.2010 - 11.2015

Certificate - Makeup Artistry

Blanche Macdonald

High School Diploma -

École Voyageur

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Gabrielle Guilbault