Gabrielle Guilbault
Burlington,ON
Summary
Passionate about clean beauty, sustainable living, and — above all — ensuring customer satisfaction, I have spent the past four years proudly contributing to the growth of The Kind Matter Company in the Kerr Village community. As store manager, I have led my own team, gaining valuable experience in employee relations and leadership. With full autonomy over daily operations, I have developed a strong self-starter mindset and consistently ensured our space remained warm, welcoming, and inspiring for our customers. While I am incredibly proud of what we have accomplished and remain deeply connected to the shop, I am searching to challenge myself further and explore new opportunities within the broader industry.
Overview
15
15
years of professional experience
Work History
Store Manager
The Kind Matter Company
Oakville, ON
07.2021 - Current
- Nurtured a community-focused retail space dedicated to clean beauty and sustainable living, fostering meaningful connections with customers.
- Delivered personalized customer service by identifying client needs, offering tailored solutions, and resolving concerns with care and efficiency.
- Developed and implemented store protocols and procedures to streamline daily operations while upholding company values.
- Led, coached, and supported a dynamic team, maintaining clear communication to ensure a safe, collaborative, and inspiring workplace.
- Oversaw all aspects of store management with autonomy, consistently driving a welcoming atmosphere and positive customer experiences.
Flight Attendant
Air Canada
Mississauga, ON
12.2012 - 01.2018
- Enhanced the passenger experience by delivering attentive in-flight service, anticipating individual needs, and ensuring comfort and safety throughout the journey.
- Maintained composure, flexibility, and professionalism in the face of schedule changes, delays, and challenging situations, consistently fostering a positive atmosphere onboard.
- Upheld the highest safety standards through recurrent annual training, remaining current on evolving policies and procedures while strengthening situational awareness and emergency preparedness.
- Collaborated with crew members to support seamless operations and deliver an exceptional travel experience for all passengers.
Beauty Advisor
Holt Renfrew
Vancouver, BC
09.2010 - 11.2015
- Educated clients on makeup techniques and product application, empowering them to confidently recreate looks at home.
- Drove sales growth by skillfully upselling and cross-selling products tailored to individual client needs and preferences.
- Stayed informed on industry trends, best-sellers, and emerging products to provide knowledgeable, up-to-date recommendations.
- Created a welcoming and personalized customer experience that built trust, loyalty, and repeat business.
Education
Certificate - Makeup Artistry
Blanche Macdonald
Vancouver, BC05-2010
High School Diploma -
École Voyageur
Cold Lake, AB06-2005
Skills
- Customer service and conflict resolution
- Sustainable advocacy and education
- Store operations: promotions, events, workshops, e-commerce
- Retail analytics and sales reporting
- Staff recruitment, training and development
- Vendor relations
- Visual merchandising
- Inventory management
- Budget adherence
Languages
English
French
Timeline
Store Manager
The Kind Matter Company
07.2021 - Current
Flight Attendant
Air Canada
12.2012 - 01.2018
Beauty Advisor
Holt Renfrew
09.2010 - 11.2015
Certificate - Makeup Artistry
Blanche Macdonald
High School Diploma -
École Voyageur