Noah Wrench
Hamilton
Summary
Motivated and detail-oriented professional with a proven track record in customer service, retail, and office administration. Skilled in managing customer needs, optimizing operational processes, and ensuring accuracy in high-volume settings. Consistently recognized for exceptional performance and a strong work ethic. Seeking a full-time position to utilize my skills and make a meaningful impact.
Overview
5
5
years of professional experience
Work History
Customer Experience Representative
City of Burlington
04.2023 - Current
- Process customer registrations for a variety of different programs, memberships, and services using Xplor Recreation.
- Address customer inquiries in person, and over the phone to ensure satisfaction and foster positive service experience.
- Communicate effectively with other departments and team members using Microsoft Teams to ensure most up-to-date information is shared.
- Use BrightSigns software to edit, update, and ensure all information is displayed correctly on TV's at different recreation centres.
- Receive cash, debit, and credit payments, balance cash and deposit money at the end of the day
Retail Sales Associate
Marshalls
08.2020 - 08.2023
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Office Clerk (contract)
Ministry of Attorney General
10.2019 - 01.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
Education
High School Diploma -
Hill Park Learning Centre
Hamilton, ON06.2021
High School Diploma -
Westmount Secondary School
Hamilton, ON06.2019
Skills
- CRM Software
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Organizational Skills
- Adaptability and Flexibility
- Microsoft Office
- Data Entry
- Administrative and Office Support
- Maintaining records
Awards
- Employee of the Month, Marshalls, 05/01/22, Awarded for consistently providing excellent customer service and always going above and beyond expectations
- Workplace Excellence Award, OPS Learn and Work Program, 06/01/21, Awarded for demonstrating excellent workplace habits and skills
Timeline
Customer Experience Representative
City of Burlington
04.2023 - Current
Retail Sales Associate
Marshalls
08.2020 - 08.2023
Office Clerk (contract)
Ministry of Attorney General
10.2019 - 01.2020
High School Diploma -
Hill Park Learning Centre
High School Diploma -
Westmount Secondary School
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