Iryna Tkach
Toronto,ON
Summary
Organized and detail-oriented Underwriting Assistant with two years of experience in the insurance industry. Proficient in managing data, handling policy conversions, and supporting underwriters throughout the process. Known for strong attention to detail, quick learning, and the ability to adapt to new tasks and systems with ease. Works well independently and takes initiative to meet deadlines and support team goals.
Overview
2
2
years of professional experience
Work History
Underwriting Assistant
Intact Insurance
08.2024 - Current
- Processed an average of 60–70 conversion files per month; later transitioned to renewals, handling up to 211 files monthly.
- Maintained a high level of accuracy in monthly audits, consistently scoring 97–100%.
- Conducted conversion training for 3 new team members, providing continued support by reviewing files and answering questions during onboarding.
- Delivered renewal training for half the team, offering guidance, ongoing support, and file reviews until they felt confident working independently.
- Provide ongoing peer support in team chat, answering questions, sharing knowledge, and offering to review files to build team confidence.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
Customer Service Representative
Intact Insurance
08.2023 - 08.2024
- Provided client support via telephone, online chat, and email communications.
- Supported users of the MyDrive application by providing technical assistance through inbound and outbound calls.
- Updated account information in CRM, Contact PL and Halcion to maintain accurate customer records.
Education
The Insurance Institute of Canada
Toronto, ONBachelor of Arts -
Kyiv National Linguistic University
Kyiv, Ukraine06-2021
Skills
- File conversions and renewal processing
- Data entry and data management
- Underwriting support
- Strong attention to detail
- Independent and reliable
- Problem-solving
Timeline
Underwriting Assistant
Intact Insurance
08.2024 - Current
Customer Service Representative
Intact Insurance
08.2023 - 08.2024
The Insurance Institute of Canada
Bachelor of Arts -
Kyiv National Linguistic University
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