Subhashree Panigrahi

Specializing in only total loss claims.

• Utilized resources and prior experience in industry to determine if claims should be approved or denied.
• Analyzed claim trends to identify potential fraud and took appropriate investigative actions.
• Communicated effectively with policyholders, explaining claim processes and decisions clearly.
• Interpreted policy language for both claimants and insurers in order to resolve disputes.
• Negotiated settlements between claimants and insurers while ensuring fair compensation was provided in a timely manner.
• Identified and referred subrogation opportunities to recover claim costs.
• Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.
• Educated clients about the process for settling a claim resulting from a vehicular accident or incident.
• Investigated and documented liability, coverage, and damages related to total loss claims.
• Provided technical advice and guidance to adjusters handling complex cases involving total losses.
• Utilized claims software and databases for tracking and managing active claims.
• Communicated regularly with clients via telephone or email regarding their total loss claims.
• Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
• Assessed market value for totaled vehicles, in order to calculate settlement amounts.
• Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.

• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong customer relationships to encourage repeat business.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Answered customer inquiries via phone, email, and chat.
• Analyzed police reports, medical records, witness statements, photographs, and other evidence to determine claim liability, and identified and referred subrogation opportunities to recover claim costs.
• Assessed vehicle condition and estimated the cost of repair for vehicles involved in accidents or other incidents.
• Reviewed and interpreted police reports and witness statements to establish the facts of claims.
• Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
• Developed and maintained professional relationships with external partners, including tow companies, and rental agencies.
• Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
• Developed positive relationships with customers through friendly interactions.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Negotiated with various tow yards and resolved within the rules of Ontario.
• Provided exceptional customer service to ensure customer satisfaction, and scored 82% NPS for the year.

• Resolved customer complaints promptly and efficiently.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Developed strong relationships with customers by providing personalized assistance and support.
• Answered incoming calls and emails, providing frontline customer support or assistance.
• Maintained a high level of professionalism when dealing with difficult customers.

• Maintain records, such as pharmacy files, patient profiles, charge system files, inventories and assess the identity, strength and purity of medications
• Establishing and enhancing COVID testing protocol and guidelines as part of pandemic related frontline work activities

• Maintain records, such as pharmacy files, patient profiles, charge system files, inventories and assess the identity, strength and purity of medications
• Review prescriptions to assure accuracy, to ascertain the needed ingredients, and to evaluate their suitability
• Collaborate with other health care professionals to plan, monitor, review, and evaluate the quality and effectiveness of drugs and drug regimens, providing advice on drug applications and characteristics.
• Compound and dispense medications as prescribed by doctors, by calculating, weighing, measuring, and mixing ingredients, or oversee these activities.
• Certificate No: 26224